Loudy Dorvil
North Miami,FL
Summary
High-performing Bank Customer Service Representative with extensive experience providing exceptional service and support in fast-paced banking environment. Skilled in resolving customer issues, providing financial advice and cross-selling bank products. Strong communicator and problem-solver committed to helping customers achieve financial goals.
Overview
10
10
years of professional experience
Work History
U.S Bank Customer Service
Teleperformance USA
06.2017 - 01.2024
- Maintained high-level knowledge of bank policies, procedures, and regulations to ensure compliance in all transactions.
- Exceeded performance metrics by consistently meeting or surpassing productivity goals.
- Implemented strategies for retaining at-risk customers, resulting in increased retention rates and enhanced brand loyalty.
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
Healthcare Customer Service Representative
Global Response
02.2014 - 04.2018
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Boosted customer retention by promptly handling complaints and providing appropriate solutions.
- Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
Turbo Tax Customer Service
Omni Interractions
05.2014 - 06.2017
- Enhanced customer experiences by providing timely and accurate information on products and services.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Identified trends in customer concerns, proactively addressing common issues before escalation.
Education
Associate of Science - Diagnostic Medical Sonography
Florida National University
Hialeah, FL06.2025
High School Diploma -
American Academy
North Miami, FL06.2012
Skills
- Active listening
- Fraud detection
- Computer literacy
- Telephone etiquette
- Product knowledge
- Time management
- Excellent communication
- Empathy and understanding
Languages
Creole
Native or Bilingual
Timeline
U.S Bank Customer Service
Teleperformance USA
06.2017 - 01.2024
Turbo Tax Customer Service
Omni Interractions
05.2014 - 06.2017
Healthcare Customer Service Representative
Global Response
02.2014 - 04.2018
Associate of Science - Diagnostic Medical Sonography
Florida National University
High School Diploma -
American Academy