Loudy Dorvil
North miami
Summary
Dynamic customer service professional with a friendly, positive attitude and proven problem-solving skills. At Ttec, I successfully managed challenging conversations, enhancing customer satisfaction and resolving issues effectively. Skilled in multitasking and collaboration, I consistently maintained high-quality service standards while addressing inquiries and fulfilling client needs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Kaiser Healthcare
Ttec (TeleTech) - HealthCare Solutions
10.2023 - 02.2025
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Remote USAA Bank
Teleperformance USA
01.2021 - 09.2023
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
- Enhanced customer satisfaction by addressing inquiries and resolving issues in a timely manner.
Education
Associate of Science - Diagnostic Medical Sonography
Florida National University
Hialeah, FL09-2025
High School Diploma -
American Worldwide Academy
Miami, FL06-2012
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
Certification
- Basic Life Support Certification (BLS)
- CPR/AED Certification
- OSHA Certified
- Home Health Aide (HHA) Certification
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Kaiser Healthcare
Ttec (TeleTech) - HealthCare Solutions
10.2023 - 02.2025
Remote USAA Bank
Teleperformance USA
01.2021 - 09.2023
Associate of Science - Diagnostic Medical Sonography
Florida National University
High School Diploma -
American Worldwide Academy
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