LOUDY PERICLES THOMAS
Miami
Summary
Motivated front desk associate with a friendly and welcoming demeanor, adept at handling inquiries, reservations, and check-ins with a high level of efficiency. Experienced and excellent in clinical skills, I am a dedicated nurse assistant with a proven track record of delivering high-quality patient care in a fast-paced healthcare environment. With a Detail oriented nursing skills and strong communication and interpersonal, I am committed to ensuring the comfort and well-being of patient. High-quality, compassionate care to clients across hospitals, community, and healthcare settings. Bringing a solution-oriented approach to a problem-solving environment, I am committed to achieving positive outcomes through evidence-based practices, effective communication, and individualized care strategies.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Passenger Service Agent
Eastern Express Airline
03.2025 - Current
- Managed passenger check-in processes, ensuring compliance with airline regulations and protocols.
- Coordinated baggage handling operations, reducing mishandling incidents through effective communication and teamwork.
- Provided exceptional customer service, addressing inquiries and resolving issues to enhance passenger satisfaction.
- Trained new staff on operational procedures and customer service standards to maintain quality assurance.
- Oversaw boarding processes, optimizing flow and minimizing delays through proactive problem-solving techniques.
Front Desk
08.2022 - Current
- Managed front desk operations, including guest check-in/out and phone inquiries.
- Provided excellent customer service and resolved guest complaints in a professional manner.
- Scheduled appointments and maintained an organized filing system for guest information.
- Collaborated with other hotel departments to ensure guest satisfaction and smooth operations.
Nursing Assistant
Private
04.2021 - 07.2022
- Assisted with daily activities and personal care for elderly residents in a long-term care facility.
- Observed and reported changes in patients’ physical and mental conditions to the nursing staff.
- Provided emotional support and companionship to patients in a hospital setting.
Certified Nursing Assistant
Medpro Healthcare Staffing
02.2020 - 03.2021
- Provided care and assistance to elderly residents in a skilled nursing facility.
- Administered medications and treatment procedures under the supervision of registered nurses.
- Monitored vital signs and reported any changes to the nursing staff.
- Documented patients’ progress and maintained accurate medical records.
- Managed front desk operations and coordinated appointments in a fast-paced medical office setting.
- Maintained a clean and organized work environment to ensure patient safety and comfort.
- Participated in ongoing training and professional development to enhance nursing skills and knowledge.
Front desk
Memorial Hospital
02.2019 - 01.2020
- Maintained cleanliness and organization of lobby and front desk area.
- Provided exceptional customer service by answering inquiries and resolving complaints.
- Managed front desk operations including check-in, check-out, and reservations.
- Scheduled appointments and arranged transportation for guests.
- Assisted with administrative tasks such as filing, data entry, and answering phone calls.
Sale Associate
Aries Fashion Store
07.2018 - 01.2019
- Managed and assisted customers in making purchases at a retail store.
- Promoted and sold products while providing excellent customer service.
- Handled cash transactions and maintained an organized cash register.
- Resolved customer complaints and concerns in a timely and professional manner.
- Maintained a clean and organized work environment to enhance the shopping experience.
- Collaborated with team members to meet sales goals and provide a positive shopping experience.
Security Officer
Westmoreland Protection Agency
01.2015 - 06.2018
- Implemented security protocols and procedures to safeguard confidential information.
- Responded to security incidents in a timely and effective manner, minimizing impact on operations.
- Performed regular penetration testing to identify and address potential weaknesses in the network.
Education
Registered Nurse -
Carleen Health Institute
Plantation, FL02.2020
Nursing Assistant - undefined
Sienna College
Broward, FL07.2009
Skills
- Patient care
- Vital signs monitoring
- Medical terminology
- Infection control practices
- Attention to detail
- Communication
- Assisting with activities of daily living
- Critical thinking
- Emergency response
- Observation
- Customer service
- Passenger check-in
- Baggage handling
- Boarding process management
- Front desk operations
- Team collaboration
Certification
- Certified Nursing Assistant
- CPR
- Security Officer Certified
LANGUAGES
English, French, Creole — Native
French — Advanced
Diploma in Advanced French
Timeline
Passenger Service Agent
Eastern Express Airline
03.2025 - Current
Front Desk
08.2022 - Current
Nursing Assistant
Private
04.2021 - 07.2022
Certified Nursing Assistant
Medpro Healthcare Staffing
02.2020 - 03.2021
Front desk
Memorial Hospital
02.2019 - 01.2020
Sale Associate
Aries Fashion Store
07.2018 - 01.2019
Security Officer
Westmoreland Protection Agency
01.2015 - 06.2018
Nursing Assistant - undefined
Sienna College
Registered Nurse -
Carleen Health Institute