Louella Abresinos
Merced,CA
Summary
I am an experienced Crew Trainer at McDonald's with a proven track record in employee training and exceptional customer service. I was recognized as employee of the month twice for my skills in enhancing team performance and resolving customer complaints effectively. I have knowledge in cash handling, team leadership, and sanitation, consistently fostering a positive work environment and achieving high satisfaction rates.
Overview
4
4
years of professional experience
Work History
Crew Trainer
McDonald's
08.2021 - 09.2025
- Trained new crew members on operational procedures and customer service standards
- Implemented training programs to enhance team efficiency and performance consistency
- Provided feedback and coaching to team members for continuous improvement
- Assisted in resolving customer complaints, ensuring satisfaction through effective problem-solving
- Recognized for outstanding customer service skills, consistently receiving positive feedback from customers and management alike.
Education
High School Diploma -
Merced High School
Merced, CASkills
- Customer service
- Employee training
- Cash handling
- Team leadership
- Cleaning and sanitation
Timeline
Crew Trainer
McDonald's
08.2021 - 09.2025
High School Diploma -
Merced High School