Summary
Work History
Education
Skills
Training
Skills And Awards
Timeline
Generic

LOUELLA A. MOUNTJOY

Brandywine,Maryland

Summary

Program Analyst with extensive experience at U.S. Department of Housing and Urban Development, specializing in audit compliance and stakeholder engagement. Proven track record in facilitating communication and strategic planning, resulting in timely and accurate responses to OIG and GAO findings. Enhanced organizational efficiency through critical thinking and effective data management practices.

Work History

Program Analyst

U.S. Department of Housing and Urban Development
  • Coordinated preparation of OIG, GAO, and departmental clearance documents to enhance Office of Field Operations operations.
  • Facilitated communication as liaison for OIG and GAO reports, managing information requests effectively.
  • Participated in audit meetings with management, including entrance and exit conferences.
  • Reviewed findings from OIG audit reports, ensuring prompt closure of identified issues.
  • Drafted management decisions and submitted final action certifications for audit recommendations.
  • Assisted management in developing accurate responses to audit findings, representing positions of DAS and Public Housing Directors.
  • Ensured timely submission of corrective actions to OIG Audit Tracking and Resolution System.
  • Tracked OIG and GAO audit findings, providing regular updates to DAS for OFO and Director CCD.

Correspondence Analyst

Executive Office of the President
Washington, D.C.
  • I served as a Correspondence Analyst in the White House Correspondence Unit. My duties included:
  • Tracking and analyzing all incoming and outgoing correspondence and gifts to the President, First Lady, and White House Staff
  • Determining the appropriate outgoing response to the public, Foreign Officials, Government Agencies, Legislative Representatives, Personal Friends, and Elected U.S. Officials
  • Responsible for data input/operation of an automated tracking system designed to control incoming and outgoing communications and suspense due dates
  • Interacting with visitors and volunteers on a daily basis to effectively accomplish the mission of the White House Correspondence Unit
  • Providing advice and assistance in helping with the smooth operation of the Office.
  • Referring to donors, retail sources, and the Internet to determine the value of gifts in accordance with policies and regulations
  • Ensuring consistency with White House policies and procedures when logging in gifts and forwarding them to the appropriate staff
  • Enforcing due dates on all correspondence and gift items

EEO Counselor

U.S. Department of the Interior
Washington, D.C.
  • Served as an EEO Counselor for the Office of the Secretary. In this capacity, I interviewed complainant and witnesses.
  • I met with management officials to negotiate a resolution.
  • Offered Alternative Dispute Resolution (ADR) to the complainant and manager.
  • I provided the aggrieved person with the appropriate regulatory time frames concerning his/her right to file a formal complaint.
  • Sought an informal resolution of the matter, assisted the Chief EEO Officer on management reviews in field offices.
  • At the conclusion of counseling, I prepared an EEO report concerning the issues discussed and actions taken during the counseling session.

Education

Masters Certificate - Project Management

Regis University
11.2011

Certified Manager of Housing -

National Center for Housing Management
10.2010

Associate Degree - Paralegal Studies

Prince Georges Community College
05.1998

Skills

  • Typing speed of 105 wpm
  • Audit compliance
  • Policy analysis
  • Data management
  • Risk assessment
  • Report writing
  • Correspondence tracking
  • Stakeholder engagement
  • Meeting facilitation
  • Information coordination
  • Regulatory compliance
  • Conflict resolution
  • Interpersonal communication
  • Critical thinking
  • Strategic planning
  • Time management
  • Budget planning
  • Organizational management
  • Leadership development
  • Team collaboration
  • Microsoft Office proficiency (Word, Excel, PowerPoint, Access, SharePoint)
  • Analytical skills and data analysis

Training

  • Writing Effective Self-Assessments, 05/01/19
  • Cybersecurity Training for Contractors, 05/01/19
  • Fundamentals of Leading Projects and Programs, 04/01/19
  • Expeditor 18 QA/QC, 03/01/19
  • Ethics Training, 12/01/18
  • MTW, 12/01/18
  • Housing Choice Voucher 101, 12/01/18
  • Customized Pivot Tables, 10/01/18
  • Appropriations Law for Contractors, 09/01/18
  • Effective Meetings, 08/01/18
  • Management Analysis Data Gathering, 07/01/18
  • Technical Writing, 07/01/18
  • Auditing for Non-Auditors, 11/01/17
  • The Governmental Audit: Planning to Reporting, 12/01/17
  • Decision Support: Building Analytical Skills, 08/01/17
  • Public Housing Occupancy, 01/01/16
  • Team Building, 09/01/15
  • Auditing in the Federal Government, 06/01/15
  • PHAs Scoring and AMP Analysis, 03/01/15
  • Project-based Vouchers, 01/01/15
  • Introduction to SharePoint, 11/01/15
  • HCV Projection Training, 10/01/14
  • PHARS Training, 07/01/14
  • Cash Management, 03/01/13
  • Rental Assistance Demonstration, 03/01/13
  • MicroStrategy, 01/01/13
  • Limited Denial of Participation, 02/01/13
  • Engineering Summit, 07/01/12
  • Public Housing Utilization, 03/01/12
  • Basic Audits, 03/01/12
  • HUD 101 and 1937 Housing Act, 03/01/12
  • FHEO, Section 3 504, 02/01/12
  • Governance, 02/01/12
  • Financial Training, 01/01/12
  • Energy Performance Contracting, 02/01/11
  • Certified Manager of Housing, 10/01/10
  • HUD Leadership Development Program, 08/01/09 - 06/01/10
  • Preparing Position Descriptions, Job Analysis and Crediting Plans, 10/01/06
  • Asset Management Training, 09/01/06
  • Contracting Basics for Administrative Personnel, 09/01/05
  • Performance-Based Statements of Work, 08/01/05
  • Project Management, 08/01/04
  • Simplified Acquisition, 07/01/04
  • Essentials of Analysis, 07/01/03
  • Contracting Basics for COTRS, 07/01/03
  • Introduction to Federal Budgeting, 06/01/03
  • Procurement Planning, 03/01/03
  • Communicating Analysis Results, 01/01/03
  • Grants Management, 11/01/02
  • Contracting for GTR/GTM, 08/01/02
  • Program Orientation and Leadership Training, 08/01/02

Skills And Awards

Type 105 wpm, Microsoft Word, Excel, Pivot Tables, SharePoint, Access, PowerPoint, Special Achievement Awards from 2001-2020

Timeline

Program Analyst

U.S. Department of Housing and Urban Development

Correspondence Analyst

Executive Office of the President

EEO Counselor

U.S. Department of the Interior

Masters Certificate - Project Management

Regis University

Certified Manager of Housing -

National Center for Housing Management

Associate Degree - Paralegal Studies

Prince Georges Community College

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