Dedicated Direct Service Worker at Cross Roads Healthcare Provider, skilled in activities of daily living assistance and medication monitoring. Enhanced client independence through personalized care plans and compassionate support, fostering strong relationships with clients and families. Proven ability to document health status changes effectively while maintaining a safe and organized environment.
Overview
43
43
years of professional experience
Work History
Direct Service Worker
Cross Roads Healthcare Provider
09.2009 - 05.2010
Promoted independence among clients through teaching life skills such as cooking, cleaning, and budgeting.
Enhanced client safety by diligently monitoring their well-being and reporting any concerns to supervisors.
Coordinated recreational activities that promoted socialization among peers while also improving overall mental health for participating clients.
Maintained clean, safe, and well-organized patient environment.
Assisted disabled clients to support independence and well-being.
Monitored progress and documented patient health status changes to keep care team updated.
Documented client progress through detailed record-keeping and consistent communication with supervisors and team members.
Implemented behavior management strategies to address challenging behaviors while maintaining a respectful environment for all clients involved.
Mentored new staff members by sharing knowledge of best practices in direct service work as well as company policies.
Maintained a clean and comfortable living environment for clients by performing regular household chores and maintenance tasks.
Adapted activities to meet the diverse needs of individual clients, ensuring full participation regardless of physical or cognitive limitations.
Facilitated communication between clients and their families, fostering strong relationships and keeping everyone informed of progress or changes in care plans.
Provided personal care assistance for clients with physical disabilities, ensuring their comfort and dignity in every interaction.
Improved client quality of life by implementing personalized care plans and providing daily support.
Built relationships with community resources to enhance client access to support services such as employment, housing, and healthcare providers.
Provided transportation to medical appointments, social events, and other outings, ensuring timely arrival for each engagement.
Assisted clients in achieving personal goals by providing emotional support and encouragement throughout their journey.
Supported clients in crisis situations by remaining calm under pressure and utilizing appropriate intervention techniques when necessary.
Collaborated with healthcare professionals to ensure the best possible care for each client based on individual needs.
Ensured compliance with federal, state, and local regulations regarding patient rights, confidentiality, safety standards, staff training requirements.
Educated community members about disability awareness through presentations at local schools, organizations, or public events when applicable.
Developed trust with clients by consistently demonstrating empathy, patience, and professionalism in all interactions.
Assisted clients in accessing benefits and entitlements by providing guidance through the application process, advocating on their behalf when necessary.
Recorded status and duties completed in logbooks for management.
Guided patients to restroom to support bladder and bowel relief requirements.
Maintained strong connections within caregiver community to gain continuous knowledge.
Liaised with key accounts to deliver targeted administrative household support.
Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Assisted with daily living activities, running errands, and household chores.
Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Monitored clients' overall health and well-being and noted significant changes.
Provided compassionate and patient-focused care to cultivate well-being.
Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Transported clients to and from medical appointments with safety and efficiency.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Completed regular check-ins and progress report for each client.
Entrusted to handle confidential and sensitive situations in professional matter.
Replaced bandages, dressings, and binders to care for wounds and encourage healing.
Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
Scheduled daily and weekly care hours for client caseload.
Maintained entire family's schedule and organized events.
Identified needs and coordinated plans for travel and out-of-town functions.
Sales Clerk, Retail Salespeersons
Able Body Labor-Palm Harbor, Fl
11.2005 - 08.2008
Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
Developed strong relationships with customers, driving repeat business and loyalty.
Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
Kept front check out area clean and organized for efficient service.
Collaborated with team members to achieve store sales targets and improve overall performance.
Assisted customers by finding items quickly to boost store satisfaction rates.
Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.
Handled returns or exchanges professionally, minimizing negative experiences for customers while adhering to company policies.
Supported colleagues during busy periods, ensuring balanced workloads and efficient operations throughout the store.
Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
Addressed customer inquiries and resolved issues promptly, resulting in positive feedback and increased trust.
Increased upselling success by identifying customer needs and suggesting appropriate additional products or services.
Engaged in friendly conversation with customer to better uncover individual needs.
Listened to customer needs and desires to identify and recommend optimal products.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Developed strong rapport with customers and created positive impression of business.
Recommended complementary purchases to customers, increasing revenue.
Created inviting environment for customers by maintaining store organization and cleanliness.
Built customer loyalty and retention by delivering excellent shopping experiences.
Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Security Officer Supervisor,
L&R Security Corporation
07.1999 - 11.2003
Conducted regular patrols of facility to detect and deter security threats.
Recorded incident reports with detailed accounts of occurrences.
Monitored alarm systems and CCTV footage to enable prompt attention and response.
Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
Prepared and submitted reports to keep management informed of security activities and developments.
Supervised and evaluated security staff performance to determine compliance with safety regulations.
Coordinated with security personnel or other departments to establish safety of visitors and staff.
Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
Developed and implemented strategies to prevent and respond to security incidents.
Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
Collaborated with management to develop security policies and procedures.
Monitored and approved access control systems for accessibility to authorized personnel.
Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.
Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
Developed strong working relationships with local law enforcement agencies to enhance cooperation in incident response situations.
Developed strong relationships with local law enforcement agencies, which aided in quick responses to incidents.
Increased security awareness among staff with comprehensive training sessions.
Responded swiftly to security incidents and effectively resolved security issues.
Supervised team of [Number] security personnel during shift.
Investigated and resolved security breaches to protect organization and corporate assets.
Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
Implemented comprehensive security plans to provide highest levels of protection for facilities.
Collaborated with senior management to develop and implement strategies to mitigate security risks.
Conducted regular security audits and assessments to identify potential security risks and vulnerabilities.
Managed security policies and procedures to promote safety and security of personnel and assets.
Cultivated relationships with external security vendors to make additional security resources available if necessary.
Developed and maintained emergency response plans to promote fast and effective action during crises.
Established and maintained close working relationships with local law enforcement officers.
Delivered regular security awareness programs to educate personnel on security measures and protocols.
Coordinated with IT personnel regarding security of digital assets and information systems.
Developed detailed incident reports, providing comprehensive information for management review and decisionmaking.
Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Effectively resolved conflicts between staff members or visitors, employing strong communication skills and level-headed problem-solving techniques.
Maintained accurate records of employee schedules, time off requests, and overtime hours worked by security officers under my supervision.
Provided exceptional customer service to clients, addressing concerns promptly and professionally while maintaining a focus on safety and security.
Actively participated in regular meetings with upper management to discuss ongoing security issues, trends, and potential risks facing the company.
Implemented access control systems, effectively preventing unauthorized entry into restricted areas of the facility.
Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Completed full building and grounds patrols to spot and investigate concerns.
Responded quickly to emergency situations to assess and deflect issues.
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Checked and verified photo identification prior to granting facility access.
Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Responded quickly to incidents and assessed active situations for security concerns.
Managed security staff rotation for position coverage on breaks.
Trained security workers on site-specified procedures.
Completed shift handover reports and debriefed next shift upon arrival.
Recorded daily security occurrences in site assignment log.
Performed security investigations and reported findings to client management.
Provided first-line support to shift workers during incidents and escalated situations as appropriate.
Developed and implemented security policies, procedures and systems to protect personnel, property and data.
Assessed electronic security systems and reported malfunctions.
Monitored and evaluated performance of security personnel and provided feedback to improve performance.
Conducted fire drills and other simulated emergencies to determine overall site safety.
Courier, Driver/Court Clerk
Choice Courier Service
01.1999 - 09.2000
Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
Enhanced customer satisfaction through timely deliveries and professional communication with clients.
Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
Operated vehicle safely in highly congested areas with no traffic violations.
Developed strong relationships with clients through dependable service that ensured repeat business.
Followed company policies and procedures during shift.
Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
Ensured the safety of packages by properly handling fragile items during transportation and storage.
Safely loaded items into delivery vehicle to minimize damage while in transit.
Drove safely at all times to avoid accidents and harm.
Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
Utilized GPS navigation systems to navigate faster routes.
Handled sensitive documents securely, maintaining confidentiality and protecting client information.
Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
Verified delivery details with clients upon arrival, confirming accuracy before completing transactions.
Contacted customers to confirm delivery details and locations.
Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
Tracked packages using barcode scanners to maintain an updated record of shipment statuses.
Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
Verified package information to check for accuracy and completeness.
Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.
Assisted with loading and unloading shipments from vehicles to reduce the risk of damage during transit process.
Developed strong relationships with clients, leading to increased loyalty and repeat business.
Ensured vehicle safety and reliability, performing regular maintenance checks.
Adapted quickly to new delivery technologies and software, enhancing efficiency.
Maintained high level of service for emergency deliveries, ensuring critical packages reached their destinations on time.
Handled sensitive packages with care, ensuring they arrived in perfect condition.
Reduced delivery times, optimizing routes based on traffic and weather conditions.
Increased delivery capacity by organizing packages effectively in vehicle.
Provided exceptional service to customers, addressing concerns and ensuring satisfaction.
Improved route efficiency with meticulous planning and GPS technology.
Delivered packages to customer doorsteps and business offices.
Communicated with dispatch and customers for accurate delivery information.
Obtained signatures for delivery documents and packages.
Managed delivery route for optimal use of time and fuel.
Followed safety procedures and regulations to protect packages and vehicles.
Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.
Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
Handled receipt, storage, identification and delivery of products for clients.
Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.
Maximized processes by managing delivery schedules and prioritizing based on urgency.
Built professional relationships with customers and business partners to establish trust and credibility.
Tracked delivery status and updated customers for expected delivery time.
Processed payments and handled cash transactions to secure proper compensation.
Escalated issues to supervisor for immediate remediation.
Followed all relevant traffic laws and safety regulations.
Utilized GPS and other navigation tools to plan routes and stay on schedule.
Achieved safe driving records by consistently following traffic rules and regulations.
Delivered goods and products to customer on time and in excellent condition.
Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
Demonstrated strong knowledge of geography and local roads for optimal route selection.
Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Communicated with customers to provide delivery updates and confirm delivery locations.
Coordinated efficient routes to avoid delays and optimize schedules.
Provided exceptional customer service, addressing concerns and resolving issues promptly.
Communicated with dispatchers and other personnel to coordinate transportation schedules.
Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
Kept detailed mileage and fuel reports to track overall fuel costs.
Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
Obtained signatures from customers upon delivery of goods.
Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
Safely transported goods across long distances, adhering strictly to traffic laws and regulations.
Prepared court orders and judgments for signature.
Processed financial transactions for fines, fees, and other court-related costs accurately and efficiently.
Expedited document authentication processes with thorough verification of signatures, seals, and stamps on legal papers.
Security Officer
Inner Parish Security Corporation
01.1999 - 01.1999
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Acted quickly during emergency situations to reduce opportunity for damage and injury.
Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Residental Trainer, Nursing Aides, Attendants
Normal Life Health Care Center
01.1989 - 12.1991
Mentored new hires, resulting in stronger staff development and increased productivity.
Provided one-on-one mentoring to help individuals reach their full potential within the organization.
Coached employees on best practices, providing constructive feedback to support their professional growth.
Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Enhanced trainee engagement through interactive workshops and hands-on activities.
Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
Facilitated team-building exercises to foster collaboration between department members.
Promoted a culture of continuous learning by advocating for professional development opportunities.
Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
Developed customized training materials for various industries, ensuring relevance to the target audience.
Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
Elevated participant engagement by developing interactive training modules.
Improved learning outcomes with application of adult learning principles in all training programs.
Streamlined onboarding process, reducing new hire ramp-up time.
Pioneered mentorship program, fostering professional growth and development.
Designed and implemented continuous learning platform, ensuring knowledge retention and skill development.
Conducted comprehensive needs assessments for tailored training programs, enhancing employee performance.
Facilitated workshops on advanced communication skills, significantly improving team collaboration.
Advanced organizational goals through strategic development of training initiatives aligned with company objectives.
Promoted culture of continuous improvement by initiating regular training feedback loops.
Engaged with subject matter experts to ensure training content accuracy and relevance.
Research Assistant (RA) at Louisiana State University Health Sciences CenterResearch Assistant (RA) at Louisiana State University Health Sciences Center