Louella Serino
Woodhaven,NY
Summary
Dedicated Dental Assistant skilled in customer service and multitasking, delivering positive experiences for patients. Supported clinical operations through effective sterilization and chairside assisting, contributing to efficiency and productivity. Managed system administration tasks with a focus on problem-solving and adaptability, ensuring optimal user support.
Overview
18
18
years of professional experience
Work History
Dental Assistant
Sunshine Dental
Flushing, New York
08.2016 - Current
- Assisted dentists with procedures by preparing instruments and materials efficiently.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Assisted orthodontist with clinical tasks like fitting bands and placing arch wires.
- Conducted dental cleanings while checking for cracked fillings or other issues.
- Took digital X-rays of teeth using radiographic equipment.
- Took bitewing, periapical, panoramic, and occlusal X-rays, ensuring accurate imaging for dentist review.
- Educated patients on oral hygiene and post-treatment care to enhance recovery and maintain dental health.
- Maintained cleanliness by sterilizing dental tools and organizing workspace.
- Sanitized equipment, cleaned treatment rooms, and restocked supplies after each patient.
- Performed administrative duties including scheduling appointments, answering telephones, and updating patient records to support efficient office operations.
System Administrator/Help Desk & Bank Teller
Bank of the Philippine Island
Manila, Philippines
06.2008 - 07.2016
- Coordinated with IT teams to troubleshoot network issues and enhance performance.
- Coordinated with IT teams to troubleshoot network issues, improving overall system performance.
- Created and managed user accounts, access rights, and passwords.
- Defined network policies and procedures while ensuring compliance with IT regulations.
- Conducted regular audits and assessments to maintain adherence to standards.
- Provided technical support to end-users, effectively resolving application errors and minimizing downtime.
- Promptly identified customer needs and resolved discrepancies in accounts.
- Resolved customer inquiries regarding accounts, fees, and transaction details, ensuring clarity and customer satisfaction.
- Followed compliance rules for identity verification and suspicious activity reporting.
Education
Bachelor of Science - Commerce
Notre Dame of Kidapawan College
Kidapawan , PhilippinesSkills
- Dental procedure assistance
- Chairside support
- Instrument preparation
- Teeth cleaning assistance
- Impression taking
- Clinical support
- Sanitation protocols
- Health and safety compliance
- Dental office management
- Time management
- Team collaboration
- In-person patient support
- Customer service
- Patient communication
Accomplishments
- Certified Orange Belt
- Project of the year (Customer Transaction Assist)
- Best Support Unit Award
Timeline
Dental Assistant
Sunshine Dental
08.2016 - Current
System Administrator/Help Desk & Bank Teller
Bank of the Philippine Island
06.2008 - 07.2016
Bachelor of Science - Commerce
Notre Dame of Kidapawan College