Louella Thomas
The Woodlands,TX
Summary
Motivated professional with several years of experience in Hospitality Industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
7
7
years of professional experience
Work History
Kitchen Aide
Colonial Oaks Senior Living
Pasadena, Texas
08.2021 - 05.2022
- Maintain cleanliness of kitchen and dining areas following health regulations.
- Assist chefs with food preparation and ingredient organization daily.
- Monitor food storage conditions to prevent spoilage and waste.
- Support serving staff during meal times, facilitating efficient service flow.
- Collaborate with team members to improve kitchen workflow and communication.
- Adher to safety protocols while using kitchen equipment and tools effectively.
Sales and Catering Administrative Assistant
Doubletree by Hilton Houston Hobby
Houston, Texas
07.2021 - 05.2022
- Manage scheduling and communication between clients and catering teams effectively.
- Respond to client inquiries promptly, ensuring a positive customer experience.
- Perform administrative tasks such as filing documents and answering phones.
- Administer clerical support for catering department by maintaining booking binders with up-to-date information.
- Maintain accurate records of all catering orders and payments.
Sales and Catering Administrative Assistant
Doubletree by Hilton Houston Hobby
Houston, Texas
10.2019 - 04.2020
- Communicate with clients to finalize event details and address specific needs.
- Collaborate with kitchen staff to ensure timely food preparation and presentation standards.
- Multitask effectively to handle administrative, operational and customer issues for multiple upcoming events.
- Process invoices, contracts, and other paperwork related to catering services.
Reservations Assistant
Doubletree by Hilton Houston Hobby
Houston, Texas
07.2019 - 10.2019
- Manage room reservations for guests using Hilton's property management system.
- Assist guests with inquiries and provide information about hotel services.
- Coordinate with housekeeping to ensure room readiness for incoming guests.
- Handle special requests and accommodate guest preferences proactively.
- Maintaine accurate records of reservations and cancellations daily.
Accounts Receivable Clerk
Doubletree by Hilton Houston Hobby
Houston, Texas
09.2018 - 04.2019
- Process customer invoices efficiently and accurately.
- Maintain organize records of accounts receivable transactions.
- Communicate with clients regarding outstanding balances and payment terms.
- Collaborate with hotel departments to ensure timely billing and collections.
- Address customer inquiries related to billing discrepancies promptly.
- Monitor accounts receivable report, checking for late, delinquent, or missing invoices, and payments.
- Prepare monthly statements for customers and sent out reminder notices when necessary.
Assistant Front Desk Manager
Doubletree by Hilton Houston Hobby
Houston, Texas
01.2017 - 09.2018
- Assist and supervise eleven front desk agents to ensure that the guests first point of contact for the hotel flows smoothly and they receive outstanding service.
- Provide daily reports detailing the arrival/departure activity along with any issues that need addressing. Report is distributed to the departmental and general managers for review at the end of the shift.
- Act as Manager on Duty if the Front Desk Manager is not present at the facility or unavailable.
Guest Services Representative
Doubletree by Hilton Houston Hobby
Houston, Texas
08.2015 - 01.2017
- Professionally and courteously register and book guests in and out of rooms.
- Maintain communication with housekeeping and maintenance to ensure guest requests are met in a timely manner.
- Try to anticipate possible needs … offer guests helpful information about nearby attractions and resources.
Education
Bachelor of Science - Hotel and Restaurant Management
University of Cebu-Main Campus
Skills
- Attention to detail
- Time management
- Invoice processing
- Record keeping
- Effective communication
- Multitasking efficiency
- Service orientation
- Microsoft office
- Filing
Timeline
Kitchen Aide
Colonial Oaks Senior Living
08.2021 - 05.2022
Sales and Catering Administrative Assistant
Doubletree by Hilton Houston Hobby
07.2021 - 05.2022
Sales and Catering Administrative Assistant
Doubletree by Hilton Houston Hobby
10.2019 - 04.2020
Reservations Assistant
Doubletree by Hilton Houston Hobby
07.2019 - 10.2019
Accounts Receivable Clerk
Doubletree by Hilton Houston Hobby
09.2018 - 04.2019
Assistant Front Desk Manager
Doubletree by Hilton Houston Hobby
01.2017 - 09.2018
Guest Services Representative
Doubletree by Hilton Houston Hobby
08.2015 - 01.2017
Bachelor of Science - Hotel and Restaurant Management
University of Cebu-Main Campus