Louidine Robert
Delray Beach,FL
Summary
I possess a diverse range of professional experiences, including roles in hospitality, customer service, and the insurance sector. Additionally, I have experience working with children, which has further enhanced my ability to communicate and connect with individuals from various backgrounds.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Environmental Services Housekeeper
FAU
Boca Raton, FL
08.2024 - 01.2026
- Performed thorough cleaning and sanitation of campus facilities, ensuring high standards of hygiene.
- Operated industrial cleaning equipment to maintain cleanliness in various environments.
- Collaborated with team members to streamline cleaning processes and improve efficiency.
- Trained new staff on proper cleaning techniques and safety protocols.
Insurance Customer Service Agent
Teleperformance
Port Saint Lucie, FL, US
06.2022 - 12.2025
- Documented customer interactions accurately in CRM systems for future reference.
- Conducted follow-up calls to ensure resolution effectiveness and customer happiness.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
Customer Service Associate
Wawa Incorporation
Delray Beach, FL, US
10.2019 - 04.2022
- Implemented feedback mechanisms to enhance service quality and customer satisfaction.
- Coordinated with cross-functional teams to address complex customer issues efficiently.
- Trained new associates in company policies and procedures, ensuring consistent quality of customer care.
Customer Service Representative
United Lynk, LLC
Greenacres, FL, US
04.2018 - 09.2019
- Analyzed customer feedback to identify areas for service improvement.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
Server
Abbey Delray South
Delray Beach, FL
08.2016 - 09.2017
- Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
- Managed dining area cleanliness, creating a welcoming atmosphere for patrons.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
Administrative Assistant
Unity For Kids
Lake Worth, FL, US
02.2016 - 07.2016
- Coordinated scheduling for meetings, maintaining organized calendars for multiple executives.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
Sales Representative
First Line Global
West Palm Beach, FL, US
08.2015 - 12.2015
- Delivered product presentations and demonstrations to prospective clients.
- Implemented customer feedback initiatives to enhance service quality and client satisfaction.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Teacher
Capretto Preschool
Boca Raton, FL, US
05.2012 - 07.2015
- Enhanced classroom environment by integrating technology into daily lessons and activities.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Education
Associates Degree - General
Palm Beach State College
06-2028
Certificate - Medication Technician
Beacon Hill Career Training
Fort Lauderdale, FL12-2025
Insurance License - Insurance
Gold Coast Schools
Lantana Fl03-2017
Skills
- Phone answering
- Teamwork
- First aid
- Facilities maintenance
- Maintaining an organized workspace
- Hygiene practices (early childhood general education)
- Pre-cooking preparation
- Communication skills
- Clean workspace maintenance
- Cleaning
- Daytime in-home care
- Public school experience
- Maintenance
- Customer service
- Home care
- Retail sales
- Manual handling
- Food handling
- Restaurant experience
- Safe environment creation
- Food safety
- Interpersonal skills
- Cashiering
- Home health agency experience
- Driving
- Food preparation
- CPR
- Classroom Teaching
- Team collaboration
- Attention to detail
- Critical thinking
- Customer relations
- Computer proficiency
- Microsoft Excel
Certification
- BLS Certification, Present
- HHA, 2020-09-01, Present
- Property and Casualty License, 2019-10-01, Present, W521480
- Health Insurance License, W521480
- First Aid Certification, 2021-03-01
- Life and Health Insurance, 2021-03-01, W521480
- CPR Certification, 2020-04-01, 2027-05-31
- Driver's License, 2012-04-01, 2027-04-30
- Certified Medication Technician, 2025-12-01, 2026-12-31
- Certified Home Health Aide, 2022-12-01, 2024-12-31
- Basic First Aid certificate, Any valid issuer for CA
- Driver's License
- Property & Casualty License
- ACLS Certification
- Life Insurance License
- AED Certification
- Insurance Producer License
Personal Information
- Willing To Relocate: Florida
- Authorized To Work: US for any employer
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
- Availability: Willing to relocate to: Florida, Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Languages
creole
Full Professional
Timeline
Environmental Services Housekeeper
FAU
08.2024 - 01.2026
Insurance Customer Service Agent
Teleperformance
06.2022 - 12.2025
Customer Service Associate
Wawa Incorporation
10.2019 - 04.2022
Customer Service Representative
United Lynk, LLC
04.2018 - 09.2019
Server
Abbey Delray South
08.2016 - 09.2017
Administrative Assistant
Unity For Kids
02.2016 - 07.2016
Sales Representative
First Line Global
08.2015 - 12.2015
Teacher
Capretto Preschool
05.2012 - 07.2015
Associates Degree - General
Palm Beach State College
Certificate - Medication Technician
Beacon Hill Career Training
Insurance License - Insurance
Gold Coast Schools