Louidji Fleurant
MIAMI,FL
Summary
Focused patient service representative with several years of experience supporting patients in healthcare settings. Extensive knowledge of medical record organization and patient advocacy. Successful at helping patients through care and treatment process. Compassionate Healthcare Customer Service Representative known for high productivity and efficient task completion. Skilled in patient communication, data entry accuracy, and healthcare policy understanding. Excel in active listening, empathy, and problem-solving to enhance patient satisfaction and support team objectives. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Healthcare Customer Service Representative
RANDSTAD USA
REMOTE
05.2024 - 12.2024
- Experience Medical.
- Billing, Knowledge, Insurance.
- Verification of Patient.
- Confidentiality Data Entry.
- Proficiency Appointment.
- Scheduling Policy Adherence.
- Follow-Up Skills Claims.
- Processing Stress.
- Tolerance
- Eligibility Determination, Remote Job.
- High call volume (50 calls a day).
- Identified, analyzed, and researched systemic issues, and made recommendations for resolution.
- Gathered information, assessed and fulfilled callers' needs, and educated them on important policies and procedures.
- Supported accounts receivable operations within assigned functions.
- Maintained confidential patient, employee, and company information in compliance with company policies and regulatory requirements.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Assisted patients in filling out check-in and payment paperwork.
- I took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Handled customer service inquiries in person, via telephone, and through email.
HEALTHCARE SUPPORT
BLOOM INSURACE AGENCY
REMOTE
01.2021 - 05.2024
- Make outbound calls (75+ per day).
- Utilize software to note accounts, and communicate with insurance companies.
- Negotiate and lead conversations to recover the highest balances for our clients.
- Communicate with team members to coordinate on accounts.
- Document accounts with proper notes to ensure quick communication.
- Provided technical support to healthcare staff regarding the use of medical devices.
- Provided education and support to patients, families, caregivers, and healthcare providers regarding post-acute services available in the community.
- Established positive relationships with stakeholders such as landlords, employers, healthcare providers in order to build a network of support around each client.
- Supported an environment that promotes respect for diversity among all members of the healthcare team.
- Supported communication between residents and family members or other healthcare providers.
- Provided support to healthcare professionals in the management of diabetes care.
- Provided technical support for healthcare software applications and programs.
Jewelry Customer Support
Inktel INC
REMOTE
01.2018 - 01.2021
- Drove customer escalations to resolution by engaging directly with clients.
- Followed up on emailed or web-submitted customer inquiries within standard response times.
- Conducted regular audits of existing processes and procedures for efficiency improvements.
- Elevated customer satisfaction ratings by troubleshooting and resolving issues efficiently.
- Worked collaboratively with cross-functional teams to support accounting processes and decrease financial discrepancies.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Provided guidance on best practices for using company products or services.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Computed balances, totals or commissions to support accounting team.
- Reviewed and resolved issues to diminish product discrepancies
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Ensured compliance with relevant legislation such as GDPR regulations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
IT Software Support Technician
GigCX
REMOTE
01.2016 - 01.2018
- Remote Job
- Collaborated with supervisors to escalate and address customer inquiries, or technical issues.
- Researched product and issue-resolution tactics to address customer concerns.
- Configured hardware and granted system permissions to new employees.
- Responded promptly to incoming sales leads and requests for technical support.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions
- Assisted in the development of system security protocols.
- Developed and implemented preventive maintenance procedures.
- Diagnosed and troubleshot hardware, software, and network issues.
- Monitored system performance to identify potential issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Documented support interactions for future reference.
- Monitored systems in operation, and quickly troubleshot errors.
- Identified potential sales and cross-selling opportunities, and informed the supervisor.
- Assisted with updating technical support best practices for use by the team.
Education
Bachelor of Science - Computer Science
UQAM | University of Quebec in Montreal
Quebec, CanadaCertificate - IT/ Cisco
University INUKA
GED -
KENNEDY KING COLLEGE
Chicago, ILSkills
- Call center experience
- Medical billing knowledge
- Insurance verification
- Patient confidentiality
- Data entry proficiency
- Appointment scheduling
- Policy Adherence
- Follow-Up Skills
- Claims processing
- Stress tolerance
- Eligibility Determination
- Customer service
- System Updates
- Patient greeting
- Insurance Verifying
- Scheduling appointments
- Languages: English, Haitian Creole, and French
- Software: MS Teams, Zoom, Zendesk, Linux, Windows, MS Office, Five9, Nice, Genesys, CRM
- Insurance claims follow-up
- Strong interpersonal skills
- HIPAA compliance
- Insurance verification
Languages
English
Full Professional
French
Native/ Bilingual
Haitian Creole
Native/ Bilingual
Timeline
Healthcare Customer Service Representative
RANDSTAD USA
05.2024 - 12.2024
HEALTHCARE SUPPORT
BLOOM INSURACE AGENCY
01.2021 - 05.2024
Jewelry Customer Support
Inktel INC
01.2018 - 01.2021
IT Software Support Technician
GigCX
01.2016 - 01.2018
Bachelor of Science - Computer Science
UQAM | University of Quebec in Montreal
Certificate - IT/ Cisco
University INUKA
GED -
KENNEDY KING COLLEGE
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