Louie Devargas
Los Lunas Middle School
Laguna,NM
17
years of professional experience
Skilled Computer Technician with comprehensive experience in troubleshooting, repairs, and system installations. Strengths include diagnostic skills, customer service, and a solid understanding of computing hardware and software. Previous roles have seen consistent resolution of technical issues, ensuring optimal system performance and minimizing downtime.
Work History
Janitor
- Cleaning and maintain areas
- Restock cleaning supplies
- Understand machines/cleaning products needed for each specific area visited throughout the school
- Be able to assist with others and move heavy
Computer Technician
4 Years 2 Months- Troubleshoot complex technical problems related to hardware components, operating systems and applications.
- Provided technical support for client inquiries via telephone and email.
- Maintained accurate records of service calls in a database system.
- Performed basic network troubleshooting and maintenance activities.
- Diagnosed issues with existing computer systems and identified solutions to resolve them.
- Resolved customer complaints regarding the performance of their computers or other devices.
- Created backup images of customers' data files onto external storage devices.
- Conducted regular maintenance checks to diagnose any potential issues before they arise.
- Diagnosed and determined system issues to route for repair.
- Printer, laptop, server, network, and other technology
- Lexmark printer break-fix and equipment installs a plus, HP Dell Lenovo
- HW repair hands-on (printers, PCs, POS, ect) break-fix, use of power tools (e.g. drills) and familiar with the ticketing system
Sales Associate
10 Years 5 Months- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained cleanliness of store environment including floors, windows, displays.
Education
Associate of Applied Science - Information Technology
High School Diploma
Timeline
Janitor
Los Lunas Middle School
Current - CurrentRead More
Computer Technician
Fidelity Investments
07.2020 - 09.2024Read More
Sales Associate
Home Depot
07.2009 - 12.2019Read More
Los Lunas High School
High School Diploma
Read More
The University of New Mexico-Valencia Campus
Associate of Applied Science from Information Technology
Read More
Skills
Window washing
Facilities maintenance
Chemical handling
Trash compacting
Waste disposal management
Basic repairs
Custodial machine operation
Lawn mowing
Carpet cleaning
Appliance cleaning
Bathroom sanitation
Safety compliance
Pressure washing
Equipment maintenance
Cleaning supply management
IT troubleshooting
End user support
Problem-solving skills
Device configuration
Excellent interpersonal skills
Software updates
Mobile application development
Hardware installations
Document management
IT compliance
IT service management
Hardware updates
Hardware upgrades
Technical support
Software installation
Customer service
Issue troubleshooting
Application support
Network diagnostics
Desktop support
Network configuration
Technical troubleshooting
Hardware diagnostics