Louie Kourelis
Sterling Heights
Summary
Results-oriented sales specialist with over 10 years of experience in MRO supply chain and customer-facing roles at Grainger. Adept at sourcing, negotation, problem-solving, and finding cost-effective solutions, ensuring seamless procurement. Proven track record of delivering exceptional customer service and demonstrating unparalleled product knowledge. Proficient at exceeding metrics by building strong relationships with clients, suppliers, and collaborating with sales partners and cross-functional teams. Extensive competency in MRO, inventory, and logistics. Seeking to transition into a buyer or procurement role, leveraging expertise in MRO and operational excellence to contribute to a dynamic supply chain team.
Overview
13
13
years of professional experience
Work History
Sales Specialist
W. W. Grainger, Inc.
01.2018 - Current
- Assumed responsibility for the complete customer experience, which includes finding appropriate solutions, ensuring accurate order entry, and safely and accurately picking products
- Exceeded customer expectations by providing expert guidance and solutions
- Managed special order requests, ensuring timely fulfillment and documentation, similar to MRO purchasing responsibilities
- Proactively addressed customer inquiries and concerns, demonstrating a strong commitment to problem-solving and conflict resolution
- Acquired proficiency in using various software programs and applications for customer-facing and branch tasks, including SAP, Salesforce, Office suite, Microsoft Teams, etc.
- Coordinated with sales, suppliers, and internal partners to ensure procurement processes met customer needs, including cost-effectiveness and product lead time goals
- Proactively identified and addressed issues related to supplier delays, product discrepancies, and incorrect documentation
- Assisted in sourcing materials outside of standard product offering and identified cost-effective solutions, ensuring orders met customer requirements while optimizing profitability
- Acted as primary contact between a resell partner and our mutual high-volume customer, ensuring seamless communication and collaboration of order logistics and fulfillment
- Went above and beyond to support key customers by handling specialized requests, including obtaining required documentation and certifications for government resellers, ensuring orders meet all requirements before pickup
- Took ownership of time sensitive branch processes such as records management, daily branch reports, inventory tracking and discrepancies, safety inspections, and more
- As the branch records coordinator, adhered to all records retention and destruction guidelines for various Grainger personnel files, safety checklists, operational/sales/shipping records, and other sensitive documents
- Displayed the ability to shift focus from assisting customers to performing other branch related tasks, such as picking and staging will call orders, preparing outgoing shipments, handling inbound shipments, merchandising the showroom, conducting cycle counts, etc.
- Operated powered industrial equipment (PIE) to safely load and unload materials from stock locations, loading docks, and customer vehicles
- Adhered to and demonstrated understanding of organizational policies and safety guidelines
Onsite Service Representative
W. W. Grainger, Inc.
06.2014 - 01.2018
- Managed onsite inventory for customers by scanning, tracking, and replenishing consumed product, ensuring optimal stock levels
- Collaborated with sales partners to expand Grainger's product offerings at customer locations
- Loaded and organized inventory into designated storage areas and vending solutions, streamlining product accessibility for customers
- Provided hands-on inventory support at customer facilities, reducing stockouts and improving operational efficiency
- Met key contacts during visits to ensure needs are being met and stock is available
- Worked closely with customer to understand usage patterns and adjust inventory replenishment accordingly
- Demonstrated extensive product knowledge to optimize order processes and provide customer support
- Executed tasks in accordance with established standard work procedures, as well as strictly adhering to customer safety guidelines and policies while onsite, including wearing the use of PPE
- Probed customer needs during visits, identifying spot buy or sales lead opportunities
- Swiftly resolved customer issues to foster continued loyalty
- Ensured accurate product labeling and barcodes
Sales Consultant
Comcast Corporation
07.2012 - 04.2014
- Provide superior customer service to all customers by evaluating needs and offering guidance to the customer
- Meet and exceed monthly sales quotas
- Manage equipment and store inventory
- Troubleshooting service & network related problems
- Escalation of issues through a ticket management system
- Utilized retention techniques to retain customers and restore loyalty
- Maintain knowledge of all applicable policies and procedures - cash handling policies, account verification procedures, etc
- Express enthusiasm for products and services, as well as maintaining a strong knowledge of services, products, technology, and competitive information
Education
Associate - Business
Macomb Community College
Warren, MI05.2021
Skills
- Negotiation
- MRO Procurement
- Inventory Management
- Purchase Order Processing
- Order Fulfillment & Logistics
- ERP & Procurement Software (SAP)
- Data Analysis & Reporting
- Microsoft Excel & Office Suite
- Sales & Customer Service
- Vendor & Supplier Management
- Account & Relationship Management
- MRO Product Expertise & Recommendation
- Interdepartmental Coordination & Teamwork
- Salesforce
Timeline
Sales Specialist
W. W. Grainger, Inc.
01.2018 - Current
Onsite Service Representative
W. W. Grainger, Inc.
06.2014 - 01.2018
Sales Consultant
Comcast Corporation
07.2012 - 04.2014
Associate - Business
Macomb Community College
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