Louie Maldonado
Chicago,IL
Overview
8
8
years of professional experience
Work History
IT Cybersecurity Consultant
Ignition IT
San Francisco, CA
01.2022 - Current
- Reviewed monthly internal & external vulnerability scans for clients and assisted in remediation.
- Created phishing & training campaigns for clients quarterly making sure employees completed training & tracked results.
- Implemented SSO for several applications for clients.
- Assisted clients in maintaining PCI compliance quarterly via compliance scans and answering questionnaires.
- Developed documentation for the helpdesk on how to handle antivirus alerts from host machines.
- Completed security questionnaires for clients.
- Developed a virtual machine with the purpose of detonating potential malware and suspicious email attachments.
- Assisted the company in auditing potential SOC2 compliance vendors. One of my suggested companies was selected :)
- Performed weekly audits of backup systems.
- triaged support tickets to team members based on workload, skill level, and urgency.
- Assisted multiple clients in implementing Iron Scales. I also developed documentation for employees in how to effectively use the service.
- Developed Business Continuity Plans, Incident Response Plans, and Information Security Policies for various clients.
- Assisted in the annual reviews of client SOPs.
- Performed annual tests of Business Continuity Plans for multiple clients.
Field Technician and Cybersecurity Analyst
SWK Technologies Inc.
Chicago, IL
10.2019 - 01.2022
- Experience with Windows Server 2012R2, Server 2016, and Server 2019
- Experience with Active Directory, DHCP, DNS, GPO, VMware, Windows 2012/2016/2019, on-premise Exchange and O365
- Used Connectwise and Autotask to promptly enter time and solutions. Used Autotask initially but then made the move to Connectwise
- Understanding and basic knowledge of TCP/IP, routing and switching
- Installed and configured SonicWall firewalls
- Supported VMware ESXi environments including maintenance, troubleshooting, and installation
- Experience installing, and troubleshooting Unitrends/Azure backup solutions
- Experience installing/configuring Trend Micro/Webroot antivirus solutions, as well as migrating on-prem clients to the cloud
- Replaced and configured APC units for clients onsite
- Experience trouble shooting Office suite programs.
- Provided remote support for users troubleshooting general issues.
- Experience coaching junior technicians, and act as an escalation point.
System Administrator
Net-telligence Group
Chicago, IL
04.2016 - 10.2019
- General understanding of networking concepts and equipment
- Managing users in a number of different environments. (O365, hybrid, on premise exchange/AD, and google suite)
- General trouble shooting of Windows XP (Not a typo), Win 7, Win 8.1, Win 10
- Experience updating pcs to Win10 (Upgrade and Clean install)
- Managing phone systems (FreePBX) this includes things like forwarding calls, setting greetings, creating a directory, assigning DIDs/Exts, etc
- Three hour training session for 15 corporate staff on G-Suite after their move to the cloud
- Monitored project budget through the careful assessment of resource usage and task management to ensure that costs were kept low
- Designed, documented and executed maintenance procedures, including system upgrades, patch management and system backups
- Experience running, as well as crimping CAT 5e/6 cables.
- Worked closely with clients for the duration of projects
- Used a ticketing system (Kayako) to help resolve client issues, as well as escalated issues to senior technicians
- Extensive understanding of desktop hardware troubleshooting/installation
Education
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Salt Lake City, UT09.2023
References
Krystina Martinez:
Director of Information Systems
City of Chicago
312.783.0568
Braden Matthews:
IT Consultant
Ignition IT
816.885.2158
John Hobeica
Director of Managed Services
SWK Technologies
630.689.6111
Timeline
IT Cybersecurity Consultant
Ignition IT
01.2022 - Current
Field Technician and Cybersecurity Analyst
SWK Technologies Inc.
10.2019 - 01.2022
System Administrator
Net-telligence Group
04.2016 - 10.2019
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University