Overview
Work History
Education
References
Timeline
Generic

Louie Maldonado

Chicago,IL

Overview

8
8
years of professional experience

Work History

IT Cybersecurity Consultant

Ignition IT
San Francisco, CA
01.2022 - Current
  • Reviewed monthly internal & external vulnerability scans for clients and assisted in remediation.
  • Created phishing & training campaigns for clients quarterly making sure employees completed training & tracked results.
  • Implemented SSO for several applications for clients.
  • Assisted clients in maintaining PCI compliance quarterly via compliance scans and answering questionnaires.
  • Developed documentation for the helpdesk on how to handle antivirus alerts from host machines.
  • Completed security questionnaires for clients.
  • Developed a virtual machine with the purpose of detonating potential malware and suspicious email attachments.
  • Assisted the company in auditing potential SOC2 compliance vendors. One of my suggested companies was selected :)
  • Performed weekly audits of backup systems.
  • triaged support tickets to team members based on workload, skill level, and urgency.
  • Assisted multiple clients in implementing Iron Scales. I also developed documentation for employees in how to effectively use the service.
  • Developed Business Continuity Plans, Incident Response Plans, and Information Security Policies for various clients.
  • Assisted in the annual reviews of client SOPs.
  • Performed annual tests of Business Continuity Plans for multiple clients.

Field Technician and Cybersecurity Analyst

SWK Technologies Inc.
Chicago, IL
10.2019 - 01.2022
  • Experience with Windows Server 2012R2, Server 2016, and Server 2019
  • Experience with Active Directory, DHCP, DNS, GPO, VMware, Windows 2012/2016/2019, on-premise Exchange and O365
  • Used Connectwise and Autotask to promptly enter time and solutions. Used Autotask initially but then made the move to Connectwise
  • Understanding and basic knowledge of TCP/IP, routing and switching
  • Installed and configured SonicWall firewalls
  • Supported VMware ESXi environments including maintenance, troubleshooting, and installation
  • Experience installing, and troubleshooting Unitrends/Azure backup solutions
  • Experience installing/configuring Trend Micro/Webroot antivirus solutions, as well as migrating on-prem clients to the cloud
  • Replaced and configured APC units for clients onsite
  • Experience trouble shooting Office suite programs.
  • Provided remote support for users troubleshooting general issues.
  • Experience coaching junior technicians, and act as an escalation point.

System Administrator

Net-telligence Group
Chicago, IL
04.2016 - 10.2019
  • General understanding of networking concepts and equipment
  • Managing users in a number of different environments. (O365, hybrid, on premise exchange/AD, and google suite)
  • General trouble shooting of Windows XP (Not a typo), Win 7, Win 8.1, Win 10
  • Experience updating pcs to Win10 (Upgrade and Clean install)
  • Managing phone systems (FreePBX) this includes things like forwarding calls, setting greetings, creating a directory, assigning DIDs/Exts, etc
  • Three hour training session for 15 corporate staff on G-Suite after their move to the cloud
  • Monitored project budget through the careful assessment of resource usage and task management to ensure that costs were kept low
  • Designed, documented and executed maintenance procedures, including system upgrades, patch management and system backups
  • Experience running, as well as crimping CAT 5e/6 cables.
  • Worked closely with clients for the duration of projects
  • Used a ticketing system (Kayako) to help resolve client issues, as well as escalated issues to senior technicians
  • Extensive understanding of desktop hardware troubleshooting/installation

Education

Bachelor of Science - Cybersecurity And Information Assurance

Western Governors University
Salt Lake City, UT
09.2023

References

Krystina Martinez:

Director of Information Systems

City of Chicago

312.783.0568

Braden Matthews:

IT Consultant

Ignition IT

816.885.2158

John Hobeica

Director of Managed Services

SWK Technologies

630.689.6111

Timeline

IT Cybersecurity Consultant

Ignition IT
01.2022 - Current

Field Technician and Cybersecurity Analyst

SWK Technologies Inc.
10.2019 - 01.2022

System Administrator

Net-telligence Group
04.2016 - 10.2019

Bachelor of Science - Cybersecurity And Information Assurance

Western Governors University

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Louie Maldonado