Louie Martinez

Catering, setting up food and keeping temperatures at right levels, transporting food keeping temperatures

• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Maintained well-stocked stations with supplies and spices for maximum productivity.
• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
• Contributed to positive guest experiences by accommodating special dietary needs and requests.
• Kept kitchen clean and organized by performing daily maintenance tasks.
• Prepared and served various food items in fast-paced Type environment.
• Followed strict standards for food handling and safety, minimizing risks to customers.
• Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.

• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.
• Managed and motivated employees to be productive and engaged in work.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.