Louie Montes
Sylmar,CA
Summary
Adept at elevating guest experiences, I significantly boosted satisfaction scores at McDonald’s by expertly handling complaints and upselling services. Trained in multiple languages, my exceptional communication skills and reliability forged strong guest relations, enhancing loyalty and occupancy rates. My professionalism in guest accommodations showcases my commitment to excellence.
Overview
28
28
years of professional experience
Work History
Guest Experience Leader
McDonald’s
1700 W. Roscoe BLVD Northridge, CA 91325
07.1996 - Current
- Played an active role in resolving guest complaints, leading to increased satisfaction scores and positive feedback from guests.
- Contributed to revenue growth by upselling additional amenities or services when appropriate during guest interactions.
- Trained new team members on best practices in delivering outstanding customer service in a fast-paced environment.
- Developed strong relationships with repeat guests, resulting in increased loyalty and return visits.
- Enhanced guest satisfaction by attentively addressing their needs and promptly resolving any issues.
- Assisted guests with special requests, such as room upgrades or late check-outs, enhancing their overall stay experience.
- Managed reservations while maintaining accuracy and ensuring maximum occupancy rates.
Education
Sylmar High School
13050 Borden Ave, Sylmar, CA 9134206.1996
Skills
- Guest experiences
- Exceptional communication
- Guest accommodations
- Fluency in multiple languages
- Flexibility
- Reliability
- Detail Oriented
- Public relations
- Guest Relations
- Complaint Handling
- Professionalism
- 28 years Experience
Languages
Spanish
Native or Bilingual
Timeline
Guest Experience Leader
McDonald’s
07.1996 - Current
Sylmar High School