Louie Salerno

• Trained new employees on proper protocols and customer service standards.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and to assist lower-level employees and maintain excellent customer service.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Managed the End 2 End process efficiently

• Oversaw end-to-end business processes to maintain proficiency and profitability.
• Monitored staff performance, providing final-say assessment over inquiries.
• Served as principal stakeholder over organization's complete operations.
• Put together realistic budgets based upon costs and fees for successfully operating business.
• Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.

From 2002 to 2016 I held every Assistant Manager position at the Home Depot

• Operations Manager
• Night Operations Manager
• Specialty Manager
• Merchandising Manager

I held each position a minimum of three years.

• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
• Exceeded sales goals and accomplished business objectives by inspiring staff.
• Planned team-building exercises to increase employee performance and job satisfaction.
• Increased sales by driving operational efficiencies and building excellent customer rapport.