Louinitte Arisda
Indianapolis,IN
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Work From Home Agent
Okapy Motors LLC
01.2023 - Current
- Developed relationships with customers and used product and process knowledge to provide unrivaled customer experiences.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Contributed ideas, decision-making skills and good judgment to achieve objectives.
- Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Implemented and developed customer service training processes.
- Promptly responded to inquiries and requests from prospective customers.
PSE Clerk
United Postal Service
12.2021 - 01.2023
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Loaded and unloaded shipping containers and vehicles.
- Sorted mail according to size, shape and destination.
- Used automated mail processing equipment to sort and collate mail.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Moved bulk containers and large parcels with forklifts.
- Utilized customer service skills to provide exceptional service for repeat clientele.
Front Desk Coordinator
Marquis Management
04.2014 - 08.2021
- Scheduled appointments in computer system.
- Maintained office supplies by taking inventory and submitted orders for low-stock items.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Used [Software] to maintain and update records of internal data.
Inventory Control Specialist
RGIS Inventory
08.2015 - 01.2018
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Audited and corrected discrepancies in inventory numbers.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
Administrative Assistant/Receptionist
Blue Leaf LLC
09.2010 - 11.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Education
No Degree - Business Administration And Management
Miami Dade Community College
07.2020
High School Diploma -
North Miami Senior High School
North Miami, FL06.2012
Skills
- File Maintenance
- Appointment Scheduling
- Billing Management
- Call Documentation
- Customer Service
- Multi-Line Phone Talent
- Professional Telephone Demeanor
- Administrative and Office Support
- Inbound Call Management
- Complaint Resolution
- Data Entry
Languages
Haitian creole
Native or Bilingual
Timeline
Work From Home Agent
Okapy Motors LLC
01.2023 - Current
PSE Clerk
United Postal Service
12.2021 - 01.2023
Inventory Control Specialist
RGIS Inventory
08.2015 - 01.2018
Front Desk Coordinator
Marquis Management
04.2014 - 08.2021
Administrative Assistant/Receptionist
Blue Leaf LLC
09.2010 - 11.2013
No Degree - Business Administration And Management
Miami Dade Community College
High School Diploma -
North Miami Senior High School
Similar Profiles
MOHAMED RAAFATMOHAMED RAAFAT
Tax Accountant at UNO MOTORS LLC & UNO MOTORS FZCOTax Accountant at UNO MOTORS LLC & UNO MOTORS FZCO
RUSSELL HOYTRUSSELL HOYT
General Manager/Partner at Vehicle Accessory Center, LLC, Ford Accessory Distributor West, LLC, General MotorsGeneral Manager/Partner at Vehicle Accessory Center, LLC, Ford Accessory Distributor West, LLC, General Motors
Dylana JeffreyDylana Jeffrey
Office Manager/Dispatch Coordinator at DOC TRUCKING LLC & DOC MOTORS LLCOffice Manager/Dispatch Coordinator at DOC TRUCKING LLC & DOC MOTORS LLC
SHERMAN ALLEN IIISHERMAN ALLEN III
Parts Sales Coordinator at Model 1 Commercial Vehicles, Inc.Parts Sales Coordinator at Model 1 Commercial Vehicles, Inc.
Grace EganGrace Egan
Team Leader/Manager at Panera BreadTeam Leader/Manager at Panera Bread