Louinitte Arisda
Indianapolis,IN
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Work From Home Agent
Okapy Motors LLC
Indianapolis, IN
01.2023 - Current
- Developed relationships with customers and used product and process knowledge to provide unrivaled customer experiences.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Contributed ideas, decision-making skills and good judgment to achieve objectives.
- Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Implemented and developed customer service training processes.
- Promptly responded to inquiries and requests from prospective customers.
PSE Clerk
United Postal Service
Indianapolis, IN
12.2021 - 01.2023
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Loaded and unloaded shipping containers and vehicles.
- Sorted mail according to size, shape and destination.
- Used automated mail processing equipment to sort and collate mail.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Moved bulk containers and large parcels with forklifts.
- Utilized customer service skills to provide exceptional service for repeat clientele.
Front Desk Coordinator
Marquis Management
Miami, FL
04.2014 - 08.2021
- Scheduled appointments in computer system.
- Maintained office supplies by taking inventory and submitted orders for low-stock items.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Used [Software] to maintain and update records of internal data.
Inventory Control Specialist
RGIS Inventory
Miami, FL
08.2015 - 01.2018
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Audited and corrected discrepancies in inventory numbers.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
Administrative Assistant/Receptionist
Blue Leaf LLC
Miami, FL
09.2010 - 11.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Education
No Degree - Business Administration And Management
Miami Dade Community College
07.2020
High School Diploma -
North Miami Senior High School
North Miami, FL06.2012
Skills
- File Maintenance
- Appointment Scheduling
- Billing Management
- Call Documentation
- Customer Service
- Multi-Line Phone Talent
- Professional Telephone Demeanor
- Administrative and Office Support
- Inbound Call Management
- Complaint Resolution
- Data Entry
Languages
Haitian creole
Native or Bilingual
Timeline
Work From Home Agent
Okapy Motors LLC
01.2023 - Current
PSE Clerk
United Postal Service
12.2021 - 01.2023
Inventory Control Specialist
RGIS Inventory
08.2015 - 01.2018
Front Desk Coordinator
Marquis Management
04.2014 - 08.2021
Administrative Assistant/Receptionist
Blue Leaf LLC
09.2010 - 11.2013
No Degree - Business Administration And Management
Miami Dade Community College
High School Diploma -
North Miami Senior High School