Louis Acosta
New Rochelle,NY
Summary
Adept at fostering client relationships and resolving issues, I excelled as a Sales Professional at Larchmont Chrysler Jeep, significantly enhancing customer loyalty. Skilled in objection handling and sales expertise, I consistently delivered exceptional after-sales service, ensuring high satisfaction levels and repeat business. My approach combines strategic upselling with a keen focus on client needs, driving successful outcomes.
Sales professional with proven track record in driving revenue growth and building strong client relationships. Well-versed in strategic selling, negotiation, and market analysis. Known for fostering team collaboration and adaptability in dynamic environments. Demonstrates strong communication, analytical, and problem-solving skills, consistently delivering impactful results.
Overview
21
21
years of professional experience
Work History
Sales Professional
Larchmont Chrysler Jeep
12.2017 - Current
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
Sales Professional
Eastchester Chrysler Jeep Dodge Ram
06.2015 - 12.2017
- Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
Store Manager
Pier One Imports
04.2013 - 06.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Store Manager
CVS Pharmacy
09.2004 - 04.2013
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Education
No Degree - Business Administration
Bronx Community College
Bronx, NYSkills
- Objection handling
- Sales expertise
- Upselling and cross selling
- Closing techniques
- Sales presentations
Languages
Spanish
Native or Bilingual
Timeline
Sales Professional
Larchmont Chrysler Jeep
12.2017 - Current
Sales Professional
Eastchester Chrysler Jeep Dodge Ram
06.2015 - 12.2017
Store Manager
Pier One Imports
04.2013 - 06.2015
Store Manager
CVS Pharmacy
09.2004 - 04.2013
No Degree - Business Administration
Bronx Community College
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