Summary
Overview
Work History
Education
Skills
Languages
Timeline
Louis Cadavid

Louis Cadavid

Fort Lauderdale,FL

Summary

I have a diverse background. Born in Colombia to mixed-race parents, my family and I moved to Queens, NY in 1992. I attended Newtown High School in Elmhurst, NY, and although I received a GED from LaGuardia Community College in Long Island City, NY. While working, I studied systems and computer networking programming at the TCI College of Technology. Throughout my various jobs, I have gained valuable experience in sales and had the opportunity to travel to many places, expanding the company's services. I am passionate about learning new things related to my job. Additionally, throughout my career, I have acquired valuable insights into client behaviors based on their culture and language. I have also taken language courses in Hebrew and Polish.

Overview

25
25
years of professional experience

Work History

Key Account Manager

Miami Vip Limo & Car Service LLC
06.2020 - Current
  • Focused on building and managing relationships with key clients, driving revenue growth, ensuring client satisfaction, and identifying opportunities for business expansion.
  • Representing the company at annual industry events in Las Vegas and participating in conferences focused on the limousine industry and market trends. Actively seeking networking opportunities to expand industry connections.
  • Generating regular reports on account activities, revenue growth, and client feedback. Analyzing data to identify areas for improvement and make informed business decisions.
  • Engaging with key clients to ensure their ongoing satisfaction and loyalty. Acting as their primary point of contact, understanding their specific needs, and addressing any concerns or issues promptly and effectively. Collaborating closely with internal teams to resolve problems and exceed client expectations.

Logistics Manager

Miami Vip Limo & Car Service LLC
10.2011 - 04.2020
  • Overseeing and managing the operational aspects of the company, with a focus on ensuring smooth, reliable, on-time, and efficient transportation services for our high-end clients.
  • Managing the company's fleet, including scheduling and coordinating maintenance, repairs, and inspections to ensure all vehicles are in optimal condition.
  • Handling client reservations and bookings, ensuring accurate information is recorded, coordinating with drivers and staff to schedule and confirm reservations.
  • Dispatching and routing drivers and vehicles based on client requests and availability, optimizing routes to minimize travel time while considering factors such as traffic conditions, client preferences, and chauffeur schedules.
  • Implementing and maintaining quality control measures to ensure that all services provided meet or exceed company standards.
  • Ensuring compliance with local transportation regulations, licensing requirements, and safety standards.

Cashier Assistant

Ram Parts Hamasger
12.2011 - 08.2012
  • Assisting with orders, scanning, entering items into the system, verifying prices, product descriptions and quantities.
  • Assisting the cashier with processing transactions, handling cash, and operating the cash register

Store Manager

Mobilecomm
02.2002 - 09.2011
  • I actively managed the team, sales performance, inventory, visual merchandising, and operational aspects of the store to ensure its success and provide a positive experience for customers.
  • Team Management: I was responsible for recruiting, training, and supervising a team of sales associates and support staff. I assigned tasks and responsibilities, conducted performance evaluations to improve employee productivity and customer service skills.
  • Sales Performance: I set sales targets and goals for the store, closely monitored sales activities, and analyzed sales data to identify trends and opportunities for improvement. I implemented strategies to increase sales, such as promotions and customer retention programs.
  • Inventory Management: I managed inventory levels, continuously monitored stock availability, and placed orders for new products or accessories as required. I implemented effective inventory control measures to minimize loss or theft and maintain accurate stock records.
  • Visual Merchandising: I oversaw the visual presentation of the store, including product displays, signage, organized, and aligned with the brand's guidelines and promotional materials.
  • Operational Efficiency: I focused on optimizing store operations to maximize efficiency and profitability. This involved managing schedules, implementing sales strategies, and maintaining store cleanliness and organization.

Sales Associate

Paging Plus Inc.
03.1998 - 02.2002
  • As a sales associate, my primary focus was on engaging with customers, providing product knowledge and assistance, guiding them through the purchasing process.
  • I engaged with customers in a friendly and approachable manner, with a particular focus on first-time buyers, make sure I will listen to their needs and preferences.
  • I had to offer a diverse selection of pagers and cell phone brands and models, highlighting the unique benefits of each option.
  • I provided detailed information about service plans and guided new customers through the necessary paperwork, ensuring a smooth and hassle-free process. I made sure they understood the terms and conditions of the contract the were signing.
  • Assisted customers in setting up their new pagers and cell phones, ensuring they were ready to use right away or within the activation time frame, I also addressed any basic troubleshooting needs they had.
  • After completing a sale, I showcased additional accessories that complemented the customer's purchase, such as cases and car chargers I explained how these accessories could enhance their experience and provided recommendations based on their needs.


Education

GED -

LaGuardia Community College of The City University of New York, Long Island City, NY

No Degree - Computer Programming

TCI College of Technology, New York

Skills

    Ability to establish and maintain strong relationships with clients, demonstrating excellent interpersonal and communication skills to build trust, understand client needs, and effectively manage expectations Identify growth opportunities, develop account plans, and align the company's offerings with client needs

    Proficiency in sales techniques and negotiation skills to drive revenue growth, upsell additional services, and secure sales I consider myself persuasive, confident, and skilled in navigating complex negotiations

    I have a natural ability to analyze situations, identify issues, and propose effective solutions I excel at resolving conflicts and finding innovative ways to meet client expectations

    I am experienced in developing account plans, anticipating client requirements, and creating customized solutions to maintain strong relationships with all clients

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Key Account Manager - Miami Vip Limo & Car Service LLC
06.2020 - Current
Cashier Assistant - Ram Parts Hamasger
12.2011 - 08.2012
Logistics Manager - Miami Vip Limo & Car Service LLC
10.2011 - 04.2020
Store Manager - Mobilecomm
02.2002 - 09.2011
Sales Associate - Paging Plus Inc.
03.1998 - 02.2002
LaGuardia Community College of The City University of New York - GED,
TCI College of Technology - No Degree, Computer Programming

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Louis Cadavid