Louis Capurso
Morristown,NJ
Summary
Results-driven Vendor Management Specialist with a strong history in building and maintaining BPO partnerships to improve efficiency and compliance. Skilled in strategic planning, process improvement, and performance metrics analysis. Proven leader in fostering cross-functional collaboration and continuous process improvement.
Overview
9
9
years of professional experience
Work History
Vendor Management Specialist
Brother International Corporation
Bridgewater, New Jersey
03.2021 - Current
- Developed and managed strategic BPO partnerships to uphold compliance standards and maintain uniform performance.
- Oversaw daily operational workflows while facilitating effective communication and alignment between BPO partners and internal stakeholders.
- Partnered across departments to address and resolve BPO challenges, strengthening operational practices and results.
- Facilitated executive-level quarterly and annual reviews of BPO performance and strategy, ensuring alignment between all partners.
- Spearheaded RFP initiatives to reduce costs and introduce new system advancements.
- Established a robust KPI set and incentive/penalty structure to drive accountability and results within the BPO partnership.
Sales Development Coordinator
Brother International Corporation
Bridgewater, New Jersey
04.2018 - 03.2021
- Led a team of up to 10 sales representatives to identify, qualify, and nurture lead opportunities across DMR, distribution, and office superstore channels.
- Streamlined team operations by configuring and overseeing project schedules, travel plans, and quota assignments for all representatives.
- Provided daily support to sales reps on pricing decisions and opportunity development to strengthen pipeline performance.
- Supported senior management in quarterly initiatives targeting operational pain points, efficiency enhancements, and sales performance improvements.
- Mentored team members to develop skills, achieve success, and advance within the department and company.
Key Account Representative
Brother International Corporation
Bridgewater, NJ
08.2016 - 03.2018
- Supported sales initiatives by identifying opportunities and implementing strategies to grow key accounts
- Participated in industry events, trade shows, and conferences to support key account engagement and business development.
- Conducted on-site store assessments to ensure effective product placement and merchandising execution.
- Delivered training and support to partners, highlighting product features and benefits to drive adoption and satisfaction.
Education
Bachelor of Arts - History
Montclair State University
Montclair, NJ05-2016
Skills
- Strategic Planning
- Process Improvement
- Strategic Negotiation
- Organizational Skills
- Effective Communication
- Performance Metrics Analysis
- BPO Partnership Management
- Cross-Functional Collaboration
Timeline
Vendor Management Specialist
Brother International Corporation
03.2021 - Current
Sales Development Coordinator
Brother International Corporation
04.2018 - 03.2021
Key Account Representative
Brother International Corporation
08.2016 - 03.2018
Bachelor of Arts - History
Montclair State University