Summary
Overview
Work History
Education
Timeline
Generic

Louis Cerullo

Frederick,CO

Summary

I am a Goal-oriented manager with distinguished experience in Auto industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

A Performance-oriented Sales Leader offering exceptional record of achievement over 36+ year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.

Overview

37
37
years of professional experience

Work History

Internet Sales Manager

Stapp Interstate Toyota
01.2021 - Current
  • Located merchandise across various stores to address customer needs.
  • Responded to internet inquiries and phone calls in timely matter.
  • Increased sales and customer satisfaction through personalized servicing.
  • Provided superior and individualized customer service.
  • Built relationships with customers and community to establish long-term business growth.

Sales Manager

Stapp Interstate Toyota
12.2015 - 01.2021
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Evaluated performance against goals and implemented appropriate development plans.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
  • Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

Sales Representative

Stapp Interstate Toyota
06.2012 - 12.2015
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Negotiated prices, terms of sales and service agreements.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Presented professional image consistent with company's brand values.

Financial Advisor

Met Life Financial Services
10.2011 - 06.2012
  • Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
  • Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
  • Developed comprehensive retirement planning strategies to help clients maximize retirement savings.
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs.
  • Facilitated new client onboarding process and investment account setup.

Financial Advisor

Edward Jones
04.2009 - 09.2011
  • Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
  • Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
  • Developed comprehensive retirement planning strategies to help clients maximize retirement savings.
  • Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs.
  • Provided specialized financial planning support for clients with diverse portfolios and individual needs.
  • Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
  • Facilitated new client onboarding process and investment account setup.
  • Assisted clients with preparing financial plans, conducting investment research, and completing trades and transactions to assess and meet financial goals.
  • Analyzed financial needs of clients and developed tailored strategies to meet goals.
  • Helped clients make informed decisions about financial future.

Executive Sales Representative

Rocky Mountain RAM IT Sales
03.2005 - 04.2009
  • Boosted revenue from existing accounts by reaching out regularly to check on needs and promote new offerings.
  • Helped sales professionals build successful sales campaigns to reach target audience with consistent branding.
  • Achieved sales targets by prospecting, qualifying and converting leads.
  • Optimized sales approaches based on account, competitor and general market trends.
  • Created sales proposals and delivered presentations to high-level decision-makers.
  • Stayed organized and on top of sales activities through regular CRM tracking.

New Car Sales Manager

Loveland Ford
09.2004 - 02.2005
  • Improved overall customer buying experience to safeguard dealership revenue.
  • Promoted new and used vehicle sales to exceed dealership volume, gross profit and customer expectations.
  • Coached individual team members on daily basis to maximize unit volume, gross profit and earnings potential.
  • Built relationships with customers and community to establish long-term business growth.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Implemented systems and procedures to increase sales.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

New Car Sales Manager

Valley Nissan And Subaru
01.2004 - 08.2004
  • Improved overall customer buying experience to safeguard dealership revenue.
  • Promoted new and used vehicle sales to exceed dealership volume, gross profit and customer expectations.
  • Recruited, hired, trained and managed sales team to set, achieve and exceed sales goals while controlling expenses and exceeding profit and CSI objectives.
  • Ordered and maintained suitable inventory of new and pre-owned vehicles to achieve volume and gross profit objectives.
  • Coached individual team members on daily basis to maximize unit volume, gross profit and earnings potential.
  • Liaised with vehicle sales representatives to review sales versus objectives, needs and growth opportunities and resolve customer complaints.
  • Built relationships with customers and community to establish long-term business growth.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Implemented systems and procedures to increase sales.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Compiled and analyzed data to determine approaches to improve sales and performance.

Owner

South End Auto Sales
01.1998 - 01.2004
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Established foundational processes for business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Trained and developed team members to build human capital.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.

Sales and F&I Manager

Family Auto Sales
07.1996 - 01.1998
  • Drove team revenue totals by bringing in top sales numbers.
  • Drove team revenue totals by bringing in top sales numbers.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Evaluated performance against goals and implemented appropriate development plans.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.

New and Used Car Sales Manager

Prestige Chrysler Dodge Plymouth
08.1992 - 06.1996
  • Promoted new and used vehicle sales to exceed dealership volume, gross profit and customer expectations.
  • Recruited, hired, trained and managed sales team to set, achieve and exceed sales goals while controlling expenses and exceeding profit and CSI objectives.
  • Coached individual team members on daily basis to maximize unit volume, gross profit and earnings potential.
  • Liaised with vehicle sales representatives to review sales versus objectives, needs and growth opportunities and resolve customer complaints.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Implemented systems and procedures to increase sales.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.

Sales Representative

Boulder Toyota
08.1989 - 08.1992
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

Sales Representative

Valley Nissan And Subaru
10.1986 - 08.1989
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

Education

Associate of Science - Accounting

St. John's University
Jamaica, NY

Timeline

Internet Sales Manager

Stapp Interstate Toyota
01.2021 - Current

Sales Manager

Stapp Interstate Toyota
12.2015 - 01.2021

Sales Representative

Stapp Interstate Toyota
06.2012 - 12.2015

Financial Advisor

Met Life Financial Services
10.2011 - 06.2012

Financial Advisor

Edward Jones
04.2009 - 09.2011

Executive Sales Representative

Rocky Mountain RAM IT Sales
03.2005 - 04.2009

New Car Sales Manager

Loveland Ford
09.2004 - 02.2005

New Car Sales Manager

Valley Nissan And Subaru
01.2004 - 08.2004

Owner

South End Auto Sales
01.1998 - 01.2004

Sales and F&I Manager

Family Auto Sales
07.1996 - 01.1998

New and Used Car Sales Manager

Prestige Chrysler Dodge Plymouth
08.1992 - 06.1996

Sales Representative

Boulder Toyota
08.1989 - 08.1992

Sales Representative

Valley Nissan And Subaru
10.1986 - 08.1989

Associate of Science - Accounting

St. John's University

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Louis Cerullo