Louis Cole
Fayetteville,NC
Summary
Results-driven Regional Branch Manager known for productivity and efficient task completion. Specialize in strategic planning, team leadership, and financial management to optimize branch performance. Excel in communication, problem-solving, and adaptability, ensuring seamless operations across multiple locations. Committed to driving growth and enhancing customer satisfaction through effective management practices.
Overview
40
40
years of professional experience
Work History
Regional Branch Manager
Interstate Brands Corporation Mill Brook Breads
Fayetteville, NC
06.1973 - 09.2013
- Coordinated training programs for new hires and existing employees in order to ensure compliance with company standards.
- Assigned tasks to employees, monitored progress, and provided feedback and guidance as needed.
- Ensured compliance with all applicable laws and regulations relating to banking activities.
- Maintained effective communication with upper management regarding regional initiatives or issues.
- Assessed customer needs and provided solutions to meet their requirements.
- Established relationships with local businesses in order to create partnerships that would benefit both parties.
- Developed policies and procedures related to customer service standards, safety protocols, and operational efficiency.
- Conducted regular meetings with staff members to discuss goals, objectives, and challenges.
- Oversaw budgeting processes for each individual branch within the region.
- Created and maintained relationships with key clients in the region.
- Participated in hiring decisions for positions within the regional branch.
- Managed daily operations of a regional branch and its staff.
- Analyzed financial data to identify areas of improvement or potential risk within the region's branches.
- Implemented marketing campaigns designed to increase brand awareness in the region.
- Developed long-term strategies for increasing profitability in the region.
- Provided guidance on regulatory changes impacting operations at the regional level.
- Resolved customer complaints professionally and efficiently while maintaining a positive relationship between customers and the organization.
- Collaborated with other departments such as Human Resources or Information Technology when necessary.
- Reviewed contracts from vendors to ensure cost effectiveness of services received by the regional branch.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Disciplined employees to encourage compliance with company policies and procedures.
- Planned work schedules to maintain adequate staffing levels.
- Supported outside sales force in servicing and obtaining new business.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Designed sales and service strategies to improve revenue and retention.
- Maintained consistent growth in accounts and receivables by obtaining and retaining loan borrowers.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Increased efficiency and drove branch revenue by optimizing daily operations.
Education
High School Diploma -
Hoke County High School
Raeford, NC05-1972
Skills
- Operations Management
- Staff Development
- Sales management
- Performance Reviews
- Excels in team leadership
- Business Development
Accomplishments
- Company Sales achievement Award
- Company Leadership Award
Timeline
Regional Branch Manager
Interstate Brands Corporation Mill Brook Breads
06.1973 - 09.2013
High School Diploma -
Hoke County High School
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