Louis Coleman
Tacoma,WA
Summary
Motivated and compassionate professional with a strong background in public speaking, team leadership, and customer service. Proven ability to connect with diverse audiences through authentic storytelling, especially individuals navigating addiction and mental health challenges. Experienced in delivering motivational talks, developing original content, and fostering environments of hope, resilience, and growth. Adept in fast-paced service environments with demonstrated skills in team training, operations management, and customer satisfaction. Committed to integrity, excellence, and making a positive impact through both leadership and lived experience. Authorized to work in the US for any employer
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Manager
Popeyes
07.2022 - 09.2024
- Supervised daily operations, trained and mentored team members, and promoted a positive, customer-focused culture aligned with company values.
- Ensured compliance with health and safety regulations, managed inventory to reduce waste, and maintained quality food preparation standards.
- Resolved customer concerns efficiently, drove upselling initiatives, and supported loyalty efforts to increase customer satisfaction and retention.
Motivational Speaker
Rosecrance
05.2019 - 09.2019
- Delivered 4-5 motivational talks weekly to individuals facing addiction and mental health challenges, using personal experience to inspire hope and resilience.
- Researched and developed customized content on recovery, mental wellness, and personal growth to engage diverse audiences.
- Fostered connection and empowerment through authentic storytelling, promoting strength, healing, and long-term recovery.
Education
Peer Counseling - Division of Behavior Health and Recovery
Health Care Authority
Auburn, WA05.2024
GED - undefined
Roosevelt Alternative School
Rockford, IL05.2013
Skills
- Leadership
- Food service
- Customer service
- Food handling
- Shift management
- Supervising experience
- Food safety
- Team management
- Kitchen experience
- Serving
- Hospitality
- Cash handling
- Restaurant experience
Certification
Food Handler Certification
Additional Information
Took a planned leave of absence for medical reasons, with full recovery achieved and readiness to reenter the workforce
Timeline
Shift Manager
Popeyes
07.2022 - 09.2024
Motivational Speaker
Rosecrance
05.2019 - 09.2019
GED - undefined
Roosevelt Alternative School
Peer Counseling - Division of Behavior Health and Recovery
Health Care Authority
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