Louis Counts
Aurora,CO
Summary
Dynamic and service-oriented professional with extensive experience as a Bartender at notable establishments including Viewhouse. Excelled in high-volume environments, demonstrating exceptional teamwork and a reliable work ethic. Achieved increased customer satisfaction and loyalty through outstanding service and expert cocktail crafting. Skilled in cash management and training staff, enhancing operational efficiency and safety compliance.
Overview
14
14
years of professional experience
Work History
Bartender/ Lead Bartender
Viewhouse
02.2019 - 12.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Set up for incoming shifts by organizing necessary materials and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Bartender
Kona Grill
03.2022 - 09.2022
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Guided freshly hired bartenders in mastering beverage preparation, advertising products effectively, preparing garnishes skillfully, and adhering to cleanliness standards.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
Bartender/MOD
Scooters Sports Bar & Grill
09.2010 - 02.2019
- Mixed drinks to enhance guest satisfaction.
- Assisted patrons for seamless ordering experience.
- Cleaned and maintained bar area to ensure hygiene standards.
- Improved workflow by restocking supplies efficiently.
- Trained new staff to ensure consistency in service.
- Managed bar opening and closing procedures for smooth operations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled customer inquiries to resolve issues promptly.
- Monitored patron safety to ensure responsible alcohol consumption.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Education
Hinkley High School
Aurora, COSkills
- Comfortable and confident with high volume
- Highly reliable
- Team player attitude
- Service-oriented mindset
Timeline
Bartender
Kona Grill
03.2022 - 09.2022
Bartender/ Lead Bartender
Viewhouse
02.2019 - 12.2024
Bartender/MOD
Scooters Sports Bar & Grill
09.2010 - 02.2019
Hinkley High School
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