Louis Cretella III
East Hartford,CT
Summary
Proven skilled craftsman, adept in building code compliance and fostering professional relationships. At Planet Fitness, lead a team that maintains operational excellence and customer satisfaction. As Owner/Operator of Lou's Remodeling and Repair, excelled in project management and hand-tool proficiency, ensuring quality and efficiency in construction projects. I possess mechanical understanding and a calm, composed approach under pressure.
Overview
16
16
years of professional experience
Work History
Shift Manager
Planet Fitness
12.2023 - Current
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Exercised composure under pressure and in escalated customer service scenarios.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Troubleshot equipment to reduce service calls and downtime.
- Cultivated professional working relationships with peers and supervisors.
Owner/Operator
Lou's Remodeling and Repair
06.2008 - Current
- Trained and motivated employees to perform necessary functions.
- Developed and nurtured positive, lasting customer relationships by projecting professional image.
- Kept all building areas and equipment maintained and well-organized.
- Managed day-to-day construction projects.
- Consulted with customers to assess needs and propose optimal solutions.
- Completed regular inspections and maintenance actions, as well as basic repairs, to clients homes.
- Obtained necessary permits for home construction projects.
- Sourced suppliers and purchased necessary materials for jobs.
- Directed construction projects according to clients demands.
Education
Sociology
Housatonic Community College
Bridgeport, CTHigh School Diploma -
Jonathan Law High School
Milford, CT06.1991
Skills
- Hand-tool proficiency
- Building code compliance
- Mechanical understanding
- Power Tools Operation
- Door installation
Accomplishments
- I have a steep learning curve - An example of this is that I researched,designed and then built my own solar panel system for my home - it has been fully operational for 8 years and offsets roughly sixty percent of my household electricity.
- I've taught myself a good deal of practical circuitry - I build circuit boards that blink lights, run motors, read sensors etc.
- I've learned rudimentary "C" computer programming language
- I'm proficient with a lathe; also self-taught
Timeline
Shift Manager
Planet Fitness
12.2023 - Current
Owner/Operator
Lou's Remodeling and Repair
06.2008 - Current
Sociology
Housatonic Community College
High School Diploma -
Jonathan Law High School