Louis Del Monico
Chandler,AZ
Summary
With over 21 years of experience in sales, healthcare staffing, and corporate account management, I have a proven track record of delivering exceptional client service. I have consistently achieved growth in new accounts, ensured client retention, and provided effective operational leadership in various industries including healthcare, insurance, and telecommunications. My areas of expertise include strategic planning, team leadership, and client relationship management.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Key Account Manager
PCCA
01.2022 - Current
- Responsible for all aspects of client management of member pharmacies in Northern CA, NV, WA, OR, HI, AK, ID, WY, MT
- Interface with PharmD, Pharmacy Manager, executive leadership and C Suite
- Travel to member location for in store meeting, deliver face to face presentations and provide documents to review (50% travel)
- Full sales in territory in year 1 $8.4 Million (#2 total on AM team)
- Use proprietary CRM to prospect, set meetings, follow up on open opportunities and create revenue in my territory
- Use Tableau to track KPI, manage call lists, create documents that are client specific and metrics driven
- Number 1 in sales Spring Sale 2024 (11 Reps $44k sold in one week)
- Received Rising Star (rookie of the year award) for 2024
Agency Principal
Allstate Insurance – The Delmonico Agency
03.2022 - 08.2024
- Responsible for oversight of all daily operations including staffing existing office, sales management, customer service of existing policy holders, lead generation and follow up, meeting facilitation, goal setting, and KPI management of current LSPs
- Number 7 Agency in all of AZ for lines written in July 2022
- Number 4 ECP Agent in District 5 for lines written in July 2022 (AZ, UT, CO)
- Grew book from <$700k to over $1.7 million in 2 years (Sold book 8/1/2024)
Director of Client Services – West Region
NuWest Healthcare (A TAG Holdings Company)
06.2021 - 05.2022
- Managed 5 Account Managers and 3 Account Coordinators, overseeing operations and new business acquisition
- Secured 9 MSP sub-vendor agreements and 8 direct hospital contracts within the first 6 months
- Spearheaded a COVID crisis project for Arkansas, deploying 40+ contractors within two weeks
- Expanded team from 180 to 707 active travelers within 6 months, significantly boosting revenue
Senior Account Executive
Aya Healthcare
02.2021 - 06.2021
- Responsible for management of hospital clients in various parts of the US
- Oversight of Account Coordinator for daily activities such as file creation, candidate screening, file submission, VMS software navigation, and work order confirmations
- Managed large COVID Vaccination project in the 5 boroughs of NYC – staffed more than 300 RN, LVN, LCSW, NP in a 2 month period for coverage in 11 different vaccination pods
- This project had oversight from the Mayor’s office and was mentioned in the New York Times
- Number 2 AM out of almost 100 AM for most bookings in the company, two weeks in a row
- Developed relationships with existing account contacts and worked to create new relationships with existing facilities, while managing all open reqs and working with recruiters to generate file flow
- Navigate complex internal software platforms to create jobs, edit candidate profiles, manage facility cover sheets, screen, submit, and place candidates in healthcare facilities
Senior Account Manager
Enclara Pharmacia (A Humana Company)
01.2018 - 02.2021
- Promoted to Senior Account Manager in July of 2020
- Responsible for management of clients in CA, AZ, HI, and two larger national accounts
- Arrange monthly utilization calls to go over prior month pharmacy usage, utilization , drug spend and ancillary charges
- Work with a PharmD to go over best practices to reduce non-formulary spend and suggest formulary alternatives
- Responsible for quarterly QBR and onsite visits for both Tier 1 and Tier 2 accounts
- Create PowerPoint Slide deck (25-30 slides)
- Travel to the account location and provide face to face PowerPoint presentations and leave behinds
- Use Salesforce.com to make sure that each account is contacted monthly, account plan and initiatives are up to date, log all appropriate comments regarding day to day interaction with clients, and log all emails appropriately
- Attend all industry related trades show / conferences within given territory
VP of Client Services
Acclivity Healthcare
11.2016 - 12.2017
- Responsible for management, training, and development of existing Recruitment and Client Service teams
- Responsible for growing dormant accounts and establishing new lines of business
- Created travel nursing / therapy program
- Talent acquisition of all sales employees
- Phone prospecting and follow up with new and existing clients
- Was selected to receive the Acclivity Way Award Q2 of 2017 (Employee of the quarter)
- Use internal ATS as well as external job boards to source, pre-qualify, recruit, and place talent in both travel nursing and administrative / clerical job requisitions that the company is assigned to
Director of Account Management
Host Healthcare
02.2014 - 11.2016
- Recognized 53 - time century club award recipient (100+ net weeks booked in one week)
- Received Core Value Award for Leadership (August 2015 -32 eligible employees)
- Received Core Value Award for Team Work (July 2016 - 48 eligible employees)
- Grew traveler book from 24 to over 100, generating $14+ million in revenue
- Signed a Master Service Provider agreement – responsible for order distribution, tracking, sourcing, setting up interviews, and vendor management
- Conducted daily prospecting of healthcare facilities for both allied and nursing contracts
- Managed contract negotiation, marketing, presentation and bill rate negotiation
- Advanced CRM knowledge on Shiftwise, Stafferlink, Bluesky, Prucelent, API, Work Puddle, and Medefis
Director of Account Management
Tontitown, AR
10.2012 - 02.2014
- Managed account management team consisting of 11 staff
- Developed Managed Service Provider program
- Led account management team who were tasked to increase existing accounts and open new business opportunities
- Facilitated weekly sales meetings and trainings
- Led talent acquisition by sourcing candidates, conducting interviews, and assisting in hiring employees
- Established goals and annual plan, including budget, facility visits and key accounts
- Conducted site visits to key accounts and Vendor Managed Service providers
Hospital Account Manager
AMN Healthcare
06.2012 - 10.2012
- Promoted to Hospital Account Manager within 10 months in recruiter position
- Increased assigned territory by 15 travelers during first month (from 136 to 151)
- Grew territory from 136 to 184 in 4 months as an Account Manager
- Managed database of 335+ facilities, built relationships, prospected for new orders, and followed-up with facilities regarding specific candidates
- Set interviews, booked travel nurses to contracts, and assisted in quality service documentation
Healthcare Recruiter
AMN Healthcare
08.2011 - 06.2012
- Tied 12th out of 86 recruiters for new business bookings first full quarter (30 bookings)
- Graduated recruiter in training program within 6 months with 28 nurses on assignment
- Ranked No
- 2 in new business placements for Q1 (31 placements; 86 recruiters)
- Managed nurse’s database that have at one point applied to and/or worked for AMN Healthcare
- Maintained outgoing call volume of 100+ daily
Education
BA - Communication
University of Massachusetts
Skills
- Account Acquisition
- Client management
- Sales generation
- New account growth
- Employee supervision
- Software navigation
- Training and development
Websites
Certification
- AZ Insurance licenses: Property, Casualty, Life, and Health
- License # 8335915 Expires 2025-09-30
Awards
Achieved 100% client retention in 2019 at Enclara Pharmacia., Recognized with Acclivity Way Award (Employee of the Quarter, 2017)., Grew traveler portfolio from 24 to 100+ in 19 months, driving $14+ million in revenue (Host Healthcare)., 53-time Century Club award recipient for outstanding performance in staffing (Host Healthcare).
Timeline
Agency Principal
Allstate Insurance – The Delmonico Agency
03.2022 - 08.2024
Key Account Manager
PCCA
01.2022 - Current
Director of Client Services – West Region
NuWest Healthcare (A TAG Holdings Company)
06.2021 - 05.2022
Senior Account Executive
Aya Healthcare
02.2021 - 06.2021
Senior Account Manager
Enclara Pharmacia (A Humana Company)
01.2018 - 02.2021
VP of Client Services
Acclivity Healthcare
11.2016 - 12.2017
Director of Account Management
Host Healthcare
02.2014 - 11.2016
Director of Account Management
Tontitown, AR
10.2012 - 02.2014
Hospital Account Manager
AMN Healthcare
06.2012 - 10.2012
Healthcare Recruiter
AMN Healthcare
08.2011 - 06.2012
BA - Communication
University of Massachusetts
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