Summary
Overview
Work History
Education
Skills
Trainingprograms
Timeline
Generic

Louis Dickson

Chicago,IL

Summary

Over fourteen years of experience in the telecommunications industry, combining high-level troubleshooting abilities, problem solving skills, and customer services with hands-on technical experience, technical savvy and cross-functional communication abilities. Strong belief in team work and a performer, consistently completing assignments on time. Extensive experience regulatory compliance, quality control, customer service, operations installation, maintenance, and repair. Professional handler with proven track record in managing logistics and operations. Skilled in handling packages, ensuring timely delivery, and maintaining safety protocols. Strong team player adept at adapting to changing demands and consistently meeting targets. Reliable, efficient, and focused on achieving results through effective collaboration and problem-solving.

Overview

18
18
years of professional experience

Work History

Handler

FedEx
12.2022 - Current
  • Safely manage and internally move consignments that come in and out of stations in a timely manner
  • Label consignments properly for efficient route
  • Sort consignments to the correct delivery area
  • Work together as a team to ensure efficient turnaround times
  • Manage opening & closing of trailers (including assisting with sealing)
  • Manage opening & closing of gates
  • Manage restraining & un-restraining of freight (including scanning)
  • Improved package handling efficiency by implementing proper lifting techniques and using equipment effectively.
  • Maintained clean, neat, and hazard-free animal areas to protect individual health and wellbeing.
  • Streamlined inventory management with meticulous organization and record-keeping procedures.
  • Contributed to a positive work environment by maintaining open communication channels with colleagues and supervisors alike.

Customer Care representative

Farmers Insurance
07.2022 - 12.2022
  • Company Overview: Virtual
  • Resolves customer and agent inquiries, solves problems related to policies
  • Consults effectively throughout the insurance life cycle relating to coverage, renewals, cancellations, pricing and other general service-related requests
  • Utilizes multiple system platforms to conduct research, identify processes and review prior transactions to make sound decisions and recommendations to customers
  • Maintains accurate system documentation of customer interactions or transactions, details of inquiries, complaints, or comments, as well as action taken
  • Acts as an advocate of the business to identify new coverage opportunities, retain customers and recommend Farmers Insurance to others
  • Identifies trends in service and escalates concerns to leadership
  • Refers unresolved customer issues to appropriate department for further investigation and handling
  • Partners with various departments including Policy Support, Claims and Underwriting in responding to or assisting to resolve customer concerns
  • May work with external vendors to further solve for or respond to customer needs
  • Builds knowledge and industry acumen through self-directed learning to contribute updated content to Knowledge Management system for department use
  • Stays current with underwriting and policy guidelines, and other updates including Department of Insurance requirement changes
  • May provide peer support
  • Performs other duties as assigned
  • Virtual

Senior Business Tech

Comcast
11.2006 - 07.2021
  • Hands-on experience in installing voice (PRI, BVE, VES and BCV), data network, and cable television (set-top box or Hospitality)
  • Excellent interpersonal skills, team player, and recognized for propensity to establish and maintain solid relationships with co-workers, business partners, and management
  • I have filled in as acting supervisor upon request
  • Tech 360 lead with Commercial team
  • Lead on R.I.P control training for Commercial Team
  • Lead on cross training with TSC with Tech 360 in Elmhurst and Oak Brook
  • Also created a Tech 360 job aid for TSC that will enable them to help techs on how to use Tech 360
  • Co-lead on VES cross training with TSC
  • Co-development of the 'Distracted Driving & Backing Collision Prevention' course
  • Troubleshoot with customers about concerns and educated customers about the precautions with the cable networks
  • Follow up with customers’ concerns issues, complaints, or successful installation
  • Profound ability to troubleshoot and diagnose operating errors
  • Ability to resolve concrete variable issues in identical situations
  • Function as a leader, setting examples for team members regarding customer service, time management, relationship building, and problem solving
  • Consistently finishes assignments on time and with customer satisfaction
  • Able to identify key issues and use inductive reasoning including translation, interpretation, and extrapolation of complex situations to resolve customer concerns
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
  • Provide technical support, training, and guidance to field technicians installing and servicing products
  • Act as a mentor during the orientation and onboarding processes
  • Perform Comcast Commercial installations as needed, adhering to Comcast procedures and safe work practices, NEC, and NESC requirements and local ordinances in order to provide services to the customer
  • Properly operates and maintains installation/service tools and equipment and reports vehicle repairs or services, accidents, losses, injuries, or property damage to supervisor and customer when appropriate
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
  • Strong time management skills, highly organized, self-directed, and efficient to complete assignments as needed and with limited supervision

Education

Bachelor of Science - Business Management

National Louis University
Chicago, IL

Associates in Applied Science - Electronics, Engineering Technology

Taylor Business Institute
Chicago, IL

Skills

  • Workplace Safety
  • Task Delegation
  • Packing skills
  • Equipment monitoring

Trainingprograms

  • Intro to Leadership Courses: Becoming a Leader, Time Management, Career Development, Problem Solving, Relationship Management
  • A Day in the Life of a Supervisor
  • Network Development Program
  • Individual Leadership: Impact, Influence, Identity
  • Performance Management
  • Making the Most of Being Mentored
  • Excellence in Supervision
  • Supervising for Success
  • Learning to Lead
  • Facilitation Skills for Team Leaders
  • CENGCR: My Abilities ERG, Black Employee Network, Young Professionals Network
  • GCR Circle Mentoring Program

Timeline

Handler

FedEx
12.2022 - Current

Customer Care representative

Farmers Insurance
07.2022 - 12.2022

Senior Business Tech

Comcast
11.2006 - 07.2021

Associates in Applied Science - Electronics, Engineering Technology

Taylor Business Institute

Bachelor of Science - Business Management

National Louis University

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Louis Dickson