Louis Dominguez III
Bourbonnais,IL
Summary
Dynamic administrative professional and leader with 25+ years of experience playing key role in attaining daily objectives and long-term goals across diverse office platforms. Excel in timely and accurate processing of accounts payable and receivable and applying advanced analytical acumen. Strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements. Skilled receptionist and liaison with superior communication, computer, support and organizational skills.
Overview
25
25
years of professional experience
Work History
Experience Supervisor Specialist
Best Buy
09.2014 - Current
- Assisted management with special projects to complete all tasks by deadlines.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Worked closely with others to accomplish company financial goals
- Created and maintained detailed records of office expenses to accurately predict future budget requirements.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Kept high average of performance evaluations.
- Monitored front areas so that questions could be promptly addressed.
- Prepared detailed documents and reports in adherence administrative processes.
- Maintained office calendars to track important dates and deadlines.
- Coordinated and scheduled meetings and appointments to keep organization running smoothly.
- Developed and implemented organizational systems to streamline daily operations.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
- Evaluated employee performance and coached and trained to improve weak areas
- Maintained compliance with company policies, objectives, and communication goals
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently
- Conducted routine inspections to check quality and compliance with established specifications
- Boosted team performance by developing customer service training materials and conducting service training
- Solicited customer feedback to identify and improve on areas of weakness
- Devised and implemented processes and procedures to streamline operations
- Developed effective improvement plans in alignment with goals and specifications
- Monitored workflow to improve employee time management and increase productivity
- Achieved results by working with staff to meet established targets
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures
- Developed and implemented customer service policies to enhance satisfaction
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures
- Evaluated staff performance and provided coaching to address inefficiencies
- Educated staff on organizational mission and goals to help employees achieve success
- Conducted regular reviews of operations and identified areas for improvement
Evening Supervisor
Kmart, Sears Holding
08.2010 - 09.2014
- Trained and mentored new and existing staff to achieve best practices.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Created nightly shift task lists to assign duties to each employee.
- Conducted nightly inventory management procedures to track sales and stock levels.
- Managed 75 employees in delivering smooth, productive night shift operations.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Processed customer orders quickly and accurately to meet dispatch targets.
- Built constructive working relationships to aid staff loyalty, motivation and productivity.
- Assessed and adjusted staffing levels to meet operational demands.
- Supervised security personnel in upholding staff, customer and building safety.
- Trained team members in successful strategies to meet operational and sales targets.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Trained newly hired sales team in upselling techniques.
- Mentored new sales associates to contribute to store's positive culture.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Researched issues to obtain appropriate answers to customer inquiries.
- Trained and mentored new and existing staff to achieve best practices
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items
- Resolved customer complaints promptly and professionally to maintain satisfaction
- Supervised security personnel in upholding staff, customer and building safety
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly
Operations Supervisor
Silliker Laboratories
10.1998 - 09.2005
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Compiled training materials for new employees and tracked skill development.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Analyzed department metrics and performance and reported findings to management.
- Tracked company equipment, tools and technology to manage inventory.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Kept high average of performance evaluations.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Education
National Certification of Massage Therapy - Massage
The Soma Institute, The National School of Clinical Massage Therapy
Chicago, IL05.2002
Skills
- Sales Presentation
- Store Opening and Closing
- Microsoft Windows and Office
- Conflict Resolution
- Professional Relationships
- Operational Standards
- Customer Feedback
- Sales Leadership
- Managing Operations and Efficiency
- Project Requirements
- Inventory Merchandising
- Manager Coaching and Training
- Staff Maintenance
- Customer Loyalty
- POS Transactions
Accomplishments
- Collaborated with team of 3 in the development of new playbook for Best Buy store 1123.
- Documented and resolve client issue which led to saving a $12,000 sale.
- Nominated for Best Buy Achievers 2022
- Kmart Chicago District Employee of the Year 2013
- Finalist for Kmart National Employee of the Year 2013
- First Operations Supervisor in the company's history to be promoted to the position without a Microbiology degree
Timeline
Experience Supervisor Specialist
Best Buy
09.2014 - Current
Evening Supervisor
Kmart, Sears Holding
08.2010 - 09.2014
Operations Supervisor
Silliker Laboratories
10.1998 - 09.2005
National Certification of Massage Therapy - Massage
The Soma Institute, The National School of Clinical Massage Therapy