Summary
Overview
Work History
Education
Skills
Timeline
Generic

Louis Falco

Wesley Chapel,FL

Summary

Looking for opportunity to bring skills and experience to US Imaging to assist patients with medical needs while possessing excellent phone, customer service, and communication skills. Am able to work with doctor offices and hospitals to obtain information to meet patient needs.

Overview

34
34
years of professional experience

Work History

Member Service Agent

U.S. Imaging Network
12.2023 - Current
  • Managed approximately 40 incoming calls daily while maintaining exceptional levels of professionalism and accuracy throughout each interaction.
  • Collaborated with other departments to resolve complex member situations, ensuring a seamless experience for the member.
  • Maintained detailed records of member interactions, ensuring all pertinent information was accurately documented for reference in future communications.
  • Enhanced member satisfaction by promptly addressing concerns and providing accurate information.

Customer Service/Sales Manager

American Dream Mall
11.2021 - 11.2022
  • Ensuring all associates are meeting sales goals and demonstrating products while interacting with guests
  • Assistant Warehouse manager ensuring all daily deliveries received correctly and back of house organized
  • Ensures stock for amusement park, water park, stores and kiosks are filled in and maintained throughout the day.

Process New Patient Intakes and Referralsmdo Order

One Source Medical Group
08.2015 - 07.2020
  • Maintain high level of calls to ensure customer orders are processed
  • Handle 40+ Share of Cost/Medically Needy patients monthly to ensure insurance eligibility and authorizations up to date
  • Process MD orders/new authorizations/ patient documentation
  • Trained new hires, composed new hire training documents/power point presentations
  • Multi task and assist wherever needed to ensure patient needs are met.

Assistant Store Manager/Operations Manager

Staples
05.2001 - 02.2015
  • Oversaw the daily operations such as sales, customer service, recruiting, hiring, training, back of house
  • Most improved customer service in region 2007& 2009
  • Help build sales team and meet sales goals
  • Deliver expert customer service ensuring monthly Customer Satisfaction scores were met.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Bradlees Department Stores
06.1990 - 02.2001
  • Worked with store manager to re-build sales team and run $35 million store (Yonkers NY 1998-2001)
  • Helped open new stores and train staff
  • District trainer to implement new processes and technology
  • Operations Manager for various stores.

Education

High School Diploma -

Belleville High School
Belleville, NJ
06.1984

Some College (No Degree) -

Kean College of NJ
Union, NJ

Skills

  • Team player with high worth ethic and positive attitude
  • Excellent customer service skills Able to turn around unhappy customers
  • Proficient in data entry/new patient intake /medical records, prescriptions /insurance verification
  • High call rate both incoming and outgoing
  • Work well in office setting and am able to train coworkers
  • Able to work with insurance plans to assist patients
  • HIPPA certified
  • Knowledge of Medicaid Medicare fee schedules

Timeline

Member Service Agent

U.S. Imaging Network
12.2023 - Current

Customer Service/Sales Manager

American Dream Mall
11.2021 - 11.2022

Process New Patient Intakes and Referralsmdo Order

One Source Medical Group
08.2015 - 07.2020

Assistant Store Manager/Operations Manager

Staples
05.2001 - 02.2015

Bradlees Department Stores
06.1990 - 02.2001

High School Diploma -

Belleville High School

Some College (No Degree) -

Kean College of NJ

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Louis Falco