LOUIS FUENTES
Department Manager
Moreno Valley,CA
Summary
Resourceful and analytical Manager with over 25 years of experience in warehousing, inventory management and people management. Experienced in process and accuracy improvement by applying strong leadership and operational skills. Promote employee motivation and keep department operation aligned with goals by leveraging proactive management style. Encouraging with employees and diplomatic in mediating conflicts to enhance satisfaction and team collaboration. Excellent relationship-builder with good communication, time management and multitasking skills focused on boosting business short- and long-term success.
Overview
28
28
years of professional experience
Work History
Department Manager
Dollar Tree Distribution Center
11.2020 - Current
- Coordinate short- and long-term goals and objectives for department to ensure needs of Processing, Shipping and Receiving departments are met
- Establish and maintain a positive and respectful work environment
- Administer performance coaching, evaluations, and corrective actions
- Collaborate with department managers to identify and address process inefficiencies
- Ensure that department is staffed to replenish pick mods in a timely manner and put away received product in receiving bays
- Work closely with Operations Manager to ensure department is within planned budget for department.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Department Manager (Ring Account)
Performance Team
10.2018 - 10.2020
- Manage daily departmental objectives to ensure Service Level Agreement goals
- Ensure KPI’s and labor costs are on track to ensure maximum profit potential
- Coordinate cross account labor movement to reduce labor cost and or gain necessary resources to meet daily service goals
- Administer performance coaching, evaluations, and corrective actions to management leaders
- Assess inefficiencies within the account and make necessary changes to improve on inefficiencies through movement of equipment, inventory, staffing (associate and or management), change shift operating hours
- Work with Director and Sr
- Operations manager to keep within the P&L of the account
- Work with staffing agencies to manage temporary labor within the account
- Oversee Special Projects and Physical Inventory for the various merchants in the account
- Coordinate short- and long-term goals and objectives for the department to ensure the needs of the Processing, Shipping and Receiving departments are met
- Drive results for building and department KPI’s
- Establish and maintain a positive and respectful work environment
- Administer performance coaching, evaluations, and corrective actions
- Collaborate with department managers to identify and address process inefficiencies
- Ensure that department is staffed to replenish pick mods in a timely manner
- Consolidate product to ensure maximum space efficiencies
- Manage and maintain MHE equipment for account; Reach, Stock picker, EPJ and LP sit down forklifts.
Department Manager (Storage)
Toys R Us
04.2017 - 05.2018
- Coordinate short- and long-term goals and objectives for department to ensure the needs of Processing, Shipping and Receiving departments are met
- Drive results for building and department KPI’s
- Establish and maintain a positive and respectful work environment
- Administer performance coaching, evaluations, and corrective actions
- Collaborate with department managers to identify and address process inefficiencies
- Ensure that department is staffed to replenish pick mods in a timely manner and put away received product in receiving bays
- Work closely with Operations Manager to ensure department is within planned budget for department.
Department Manager (Production)
Rite Aid Corporation
05.2016 - 04.2017
- Schedule and direct quality, safety, and production activities for associates in the department
- Develop departmental policies for associates to follow
- Conduct safety training for departmental associates
- Coordinate resources within department
- Develop organizational policies and procedures as part of management team
- Coordinate short- and long-term goals and objectives for department to ensure needs of the distribution center are met
- Analyze performance trends within department to find ways for improvement
- Conduct weekly departmental meetings
- Process improvement for better resource utilization and improved UPH.
Assistant Manager ( Inbound, Outbound, Production )
Rite Aid
03.2014 - 05.2016
- Establish great working relations with associates to meet needs of internal and external customers
- Ensure associates are well versed in vendor compliance metrics
- Mentor leads on soft people skills, time management, accountability, and developing for next level of management
- Maintain KRONOS timekeeping records are accurate for payroll
- Coach associates on errors and learning opportunities to ensure accurate receiving processes and maximum vendor compliance accountability from vendors
- Safety compliance for department, review accidents, accident reports, and corrective follow up.
Operations Supervisor
Pier 1 Imports
09.2000 - 09.2013
- Achieved a 96% on-time shipment rate
- Redirected shipments en route in response to customer requests
- Coordinated with freight forwarders to expedite international shipments
- Directed 45-50 warehouse associates across all departments
- Maximized sales by shipping on time and accurately
- Supervisor of 750,000 square foot warehouse, shipping over 3,500 shipments per year
- Trained staff on material handling processes to reduce shipping times
- Built a motivated warehouse team of 45-50 well-trained staff
- Forecasted manpower requirements based on daily workload and company targets
- Ensure daily unload of containers to meet 48 hour window of de-van, put away and close of receiving shipment
- Order allocations and reconcile on a daily basis
- Plan with order filling department to staff resources for shipping dispatches
- Led warehouse improvement initiatives to advance operational efficiencies
- Optimized production scheduling to lower production costs
- Implemented strategic shipping policies to achieve long and short-term sales targets
- Monitored department performance data to identify and avoid potential risks.
Lead
Pier 1 Imports
02.1998 - 09.2000
Receiving Associate
Pier 1 Imports
07.1996 - 02.1998
Education
B B A: Business Management General Studies -
University of Phoenix
Phoenix, AZSkills
- Performance Management
- Operations Management
- Order Management
- Order Processing
- Product restocking
- Training and mentoring
- Goals and performance
- Motivational Leadership
- Employee performance evaluation
- Operations
Accomplishments
- Lead safety facilitator, improved workplace injuries from 11 to 3 within the first year.
- Facilitated monthly safety committee meetings, and covered safety topic with all associates.
- Performed bi-annual fire safety drill, safety orientation to all new hired associates.
- Led physical inventory over a three day period, last four years for 14 million dollar inventory, with an accuracy of 98%.
- Helped implement Customs Trade Partners Against Terrorism (C-TPAT) program into facility with corporate office and Customs and Border Protection Agency.
- Performance management on daily, weekly, monthly basis.
- Manage warehouse vendor relations.
- Worked with International logistics for Hawaii, Mexico, and Central America clients.
Timeline
Department Manager
Dollar Tree Distribution Center
11.2020 - Current
Department Manager (Ring Account)
Performance Team
10.2018 - 10.2020
Department Manager (Storage)
Toys R Us
04.2017 - 05.2018
Department Manager (Production)
Rite Aid Corporation
05.2016 - 04.2017
Assistant Manager ( Inbound, Outbound, Production )
Rite Aid
03.2014 - 05.2016
Operations Supervisor
Pier 1 Imports
09.2000 - 09.2013
Lead
Pier 1 Imports
02.1998 - 09.2000
Receiving Associate
Pier 1 Imports
07.1996 - 02.1998
B B A: Business Management General Studies -
University of Phoenix
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