Louis Gerhardt-Medina
Eugene,United States
Summary
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Disaster Recovery Specialist
Office of Resilience and Emergency Management-ODHS
01.2023 - Current
- Lead and support hazard mitigation and recovery efforts by collaborating with local community partners in planning best practices in the event of a disaster
- Support the implementation of testing, training & exercise programs in emergency assembly points, emergency operations centers and temporary shelters
- Use spreadsheets and database software programs to gather, compile and analyze information to share with stakeholders and determine how best to prioritize recovery efforts
- Based on the client's needs and data, determine eligibility for grants, for both private and public revenue sources and seek additional programs at the time of disasters
- Collaborate and support community-based, state and non-profit programs that provide wrap-around services, allowing me the opportunity to familiarize myself with their services and apply them to client's needs
- Handle customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Collaborate with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
Disaster Case Manager (Lead)
Catholic Charities of Oregon
08.2021 - 01.2023
- Served as a liaison between clients and governmental agencies such as FEMA or local emergency management offices to assist with navigating complex application processes.
- Coordinated volunteer efforts associated with disaster response initiatives for more effective resource utilization.
- Assessed client needs, identifying appropriate resources for their long-term recovery goals.
- Cultivated a strong company culture by fostering collaboration among team members and recognizing individual achievements.
Case Aide
Loyal Source Government Services
04.2021 - 07.2021
- Assisted with the development of evidence-based interventions for optimal client outcomes.
- Maintained up-to-date client records, ensuring accurate and timely reporting of progress and outcomes.
- Coordinated transportation arrangements for clients when needed to ensure seamless access to vital services.
- Conducted thorough assessments to identify client needs, prioritizing interventions and services accordingly.
Family Engagement Specialist
Bob Hope School
07.2020 - 04.2021
- Coordinated volunteer opportunities for parents, fostering a strong sense of community within the school.
- Led workshops focused on parenting skills development, empowering caregivers to better support their children academically and emotionally.
- Organized activities that encouraged cultural diversity, creating an inclusive environment for all families.
- Advocated for policies that promoted equity in access to educational resources among all students'' families.
Membership Representative
Nielsen
02.2020 - 11.2020
- Improved member retention rates through consistent communication, personalized support, and addressing individual needs.
- Analyzed available data on member demographics to create targeted messaging relevant to each segment of our audience.
- Trained new staff members on company procedures, systems, and best practices in member engagement and retention efforts.
Public Relations Officer-Volunteer
American Red Cross
08.2019 - 02.2020
- Coordinated press releases and handled press inquiries disaster response.
- Developed strong relationships with key influencers and stakeholders within the community.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Streamlined shelter intake process, effectively assessing new clients'' needs and determining appropriate resources.
Supervisor
St Vincent De Paul Disaster Services
07.2018 - 08.2019
- Provided ongoing engagement with volunteers sought to retain their interest in disaster recovery work
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Planned and executed promotional activities to drive community engagement and increase participation numbers.
Community Recovery Specialist
American Red Cross
12.2017 - 06.2018
- Interfaced with local officials and developing plans with community leaders, ensuring activities complied with regional and national procedures and policies
- Analyzed opportunities for improved program service and make recommendations for implementation of the recommendations
- Used local, state, and federal data to upload statistical data to assist with determining which diverse communities were best suited for grant money that would be disbursed through local well-vetted partner agencies
- Provided training to regional, local and in-house partners on topics involving mitigation and recovery that were in line with American Red Cross best-practices.
- Implemented creative strategies for reaching underserved populations within the community through targeted outreach efforts.
- Improved overall program effectiveness by regularly analyzing data and adjusting strategies as needed.
- Assisted in the development of grant proposals to secure funding for vital community programs and services.
- Coordinated volunteer efforts for various community projects, ensuring successful completion of assigned tasks.
Parent Liaison
Bob Hope School
07.2016 - 12.2017
- Provided strategic counseling to parents or guardians with difficulty in raising children and developed corrective action plans.
- Enhanced family engagement in school activities by creating and implementing informative workshops and events.
- Organized educational workshops for parents on topics such as literacy development, homework strategies, and healthy lifestyles, empowering families to better support their children''s learning at home.
Texas Works Advisor
Texas Health and Human Services
10.2014 - 07.2016
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Communicated with people from various cultures and backgrounds on application process.
- Trained staff on current eligibility requirements and policies.
Call Center/Public Service Supervisor
County of Orange
06.1997 - 12.2013
- Recruited, evaluated, and coached new hires for positions within the public services sector of the agency
- Collected, arranged, and input information into database system.
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Led the change management initiative focusing on the agency's movement from a county-based service to a state-based service for 500+ employees
Education
Bachelor of Science -
Cal State Fullerton
Fullerton, United States08.1993
Skills
- Crisis Management
- Adaptability and Flexibility
- Teamwork and Collaboration
- Multitasking
- Excellent Communication
- Community Relations
- Project Management Office (PMO)
- Certified Case Manager
- Reliability
- Spreadsheets
- Adobe Acrobat
Certification
- Certified Hypnotherapist (CH) - Cerified Board of Hypnotists
- Construction Site Safety Technician (CSST) - Associated Builders and Contractors
Languages
Spanish
Native or Bilingual
Timeline
Disaster Recovery Specialist
Office of Resilience and Emergency Management-ODHS
01.2023 - Current
Disaster Case Manager (Lead)
Catholic Charities of Oregon
08.2021 - 01.2023
Case Aide
Loyal Source Government Services
04.2021 - 07.2021
Family Engagement Specialist
Bob Hope School
07.2020 - 04.2021
Membership Representative
Nielsen
02.2020 - 11.2020
Public Relations Officer-Volunteer
American Red Cross
08.2019 - 02.2020
Supervisor
St Vincent De Paul Disaster Services
07.2018 - 08.2019
Community Recovery Specialist
American Red Cross
12.2017 - 06.2018
Parent Liaison
Bob Hope School
07.2016 - 12.2017
Texas Works Advisor
Texas Health and Human Services
10.2014 - 07.2016
Call Center/Public Service Supervisor
County of Orange
06.1997 - 12.2013
Bachelor of Science -
Cal State Fullerton
- Certified Hypnotherapist (CH) - Cerified Board of Hypnotists
- Construction Site Safety Technician (CSST) - Associated Builders and Contractors
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