Summary
Overview
Work History
Education
Skills
Timeline
Generic

Louis Grabowski

Boyne Falls

Summary

Dynamic small business owner with a proven track record at The Rustic Baker LLC, excelling in customer relations and financial management. Enhanced customer satisfaction through innovative marketing strategies and relationship building, resulting in increased repeat business. Skilled in team oversight and employee development, driving operational efficiency and profitability.

Overview

38
38
years of professional experience

Work History

Owner

The Rustic Baker LLC
09.2012 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.

Bakery Manager

D and W Market
01.2004 - 05.2012
  • Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Managed inventory and reduced waste, resulting in cost savings for the bakery.
  • Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
  • Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
  • Maintained cleanliness and hygiene in bakery premises.
  • Managed all baking operations professionally and handled all problems confidently.
  • Maintained and controlled inventory of baked goods.
  • Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
  • Oversaw all aspects of quality control to maintain consistently high standards for baked goods produced at the facility.
  • Collaborated with other department managers to develop cross-promotional strategies that boosted overall store revenue.
  • Monitored inventory levels and identified opportunities for cost savings.
  • Enhanced bakery productivity by streamlining workflow and implementing efficient processes.
  • Implemented creative marketing strategies that increased bakery sales and customer satisfaction.
  • Managed budgeting process and financial reporting, ensuring accurate tracking of expenses and revenues for the bakery department.
  • Developed cost-effective strategies to drive bakery sales and optimize profits.
  • Fostered a positive work environment through regular team-building activities and open communication, resulting in higher employee morale and overall job satisfaction.

Hardlines Manager

Kmartcorp
10.1999 - 01.2005
  • Addressed customer complaints promptly and professionally, ensuring swift resolution of issues while maintaining high levels of customer satisfaction.
  • Spearheaded efforts to improve product knowledge among staff members through comprehensive training programs, contributing to exceptional customer service levels.
  • Developed strong relationships with vendors, ensuring timely deliveries and consistent product availability.
  • Implemented loss prevention measures, resulting in reduced shrinkage and improved profit margins.
  • Supported overall company initiatives by participating actively in store-wide initiatives and events.
  • Streamlined processes for better efficiency, resulting in increased customer satisfaction and sales.
  • Coordinated seasonal merchandise transitions smoothly while adhering closely to deadlines.
  • Managed daily operations within the hardlines division, overseeing staff scheduling, training, and performance evaluations.
  • Improved hardlines department performance by implementing effective inventory management strategies.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Meat Department Manager

Carter's Food Center
03.1987 - 10.1999
  • Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
  • Enhanced customer satisfaction by ensuring the highest quality and freshest meat products were available.
  • Maintained a clean and organized work environment, adhering to strict sanitation standards for food handling and safety.
  • Trained new employees on handling, safety and stocking procedures.
  • Assisted customers by finding requested items and providing preparation information for specific cuts of meat.
  • Boosted sales through strategic merchandising of meat products, creating eye-catching displays and promotions.
  • Reduced waste and shrinkage by closely monitoring product expiration dates and rotating stock accordingly.
  • Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
  • Ensured accurate pricing of all meat items by regularly updating price tags and signage as needed.
  • Managed budgets for labor costs, inventory control, and ordering supplies while maintaining desired profit margins.

Education

Business

North Central Michigan College
Petoskey, MI

High School Diploma -

Inland Lakes
Indian River, MI
06-1984

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Business management
  • Business planning
  • Marketing
  • Team oversight
  • Financial management
  • Staff hiring
  • Business launch
  • Employee development
  • Product branding

Timeline

Owner

The Rustic Baker LLC
09.2012 - Current

Bakery Manager

D and W Market
01.2004 - 05.2012

Hardlines Manager

Kmartcorp
10.1999 - 01.2005

Meat Department Manager

Carter's Food Center
03.1987 - 10.1999

Business

North Central Michigan College

High School Diploma -

Inland Lakes

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