Summary
Overview
Work History
Education
Skills
Timeline
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Louis Guzman

Louis Guzman

Huntington Beach,CA

Summary

Experienced communications professional with a strong background in guest services, honed through work with The Walt Disney Company. Proven ability to deliver exceptional customer experiences, craft clear and effective messaging, and manage communications across diverse audiences. Skilled in problem-solving, conflict resolution, and consistently representing brand values with professionalism and empathy.

Overview

17
17
years of professional experience

Work History

Illustrator

Self-employeed
Westminster, California
05.2024 - Current
  • Created detailed illustrations for various media, including books and magazines.
  • Collaborated with writers and editors to ensure visual alignment with content.
  • Developed original character designs and storyboards for diverse projects.
  • Participated in client meetings to understand project requirements and expectations.
  • Revised illustrations based on feedback from clients and team members promptly.
  • Applied learned color theory and lighting techniques into designs to add dimension and depth.
  • Developed artwork for logos, advertisements, brochures, posters, magazines and websites.

Customer Service & Ride Operator

The Walt Disney Company
Anaheim, California
03.2011 - 03.2023
  • Operated rides and attractions to ensure guest enjoyment and safety.
  • Communicated safety guidelines to guests before ride experiences.
  • Responded promptly to guest inquiries to enhance overall satisfaction.
  • Collaborated with team members for seamless ride operations during peak hours.
  • Provided customer service to guests in a friendly manner.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.

Aero Space Tech

JD Lincoln
Costa Mesa, California
01.2009 - 03.2010
  • Assembled aerospace components following detailed engineering specifications.
  • Documented maintenance activities in compliance with regulatory requirements.
  • Trained junior technicians on standard operating procedures and safety practices.
  • Participated in team meetings to discuss workflow improvements and project updates.

Education

High School Diploma -

Wesminster High School
Westminster, CA
06-2009

Some College (No Degree) -

Golden West College
Huntington Beach, CA

Skills

  • Illustration techniques
  • Digital painting
  • Character design
  • Storyboarding
  • Visual storytelling
  • Team collaboration
  • Client communication
  • Collaboration and teamwork

Timeline

Illustrator

Self-employeed
05.2024 - Current

Customer Service & Ride Operator

The Walt Disney Company
03.2011 - 03.2023

Aero Space Tech

JD Lincoln
01.2009 - 03.2010

High School Diploma -

Wesminster High School

Some College (No Degree) -

Golden West College

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