Louis Hazelton
Portland,OR
Summary
Dynamic Fuel Station Manager with proven expertise in customer service, employee training, and team leadership. Committed to enhancing customer experiences and ensuring compliance with safety regulations.Also vast cooking esperance with over n15+ years in the cooking field, from production level cooking meals for 3000 inmates on a daily basis, to line cook with restaurant chain ..
Overview
22
22
years of professional experience
Work History
Fuel Station Manager
Cain Petroleum
08.2023 - Current
- Managed daily fuel operations, ensuring compliance with safety regulations and company policies.
- Trained and mentored team members on customer service best practices and operational procedures.
- Enhanced customer experience by streamlining service processes and responding to feedback effectively.
- Developed and enforced policies to maintain a clean, safe, and welcoming environment for customers and employees alike.
- Managed daily operations for efficient fuel dispensing and inventory control, ensuring optimal performance.
- Conducted performance reviews for staff members, providing constructive feedback to enhance productivity and efficiency.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
Line Cook Supervisor
Sharies Cafe and Pies
10.2019 - 08.2023
- Supervised daily kitchen operations ensuring adherence to safety and hygiene standards.
- Trained and mentored new line cooks, promoting skill development and teamwork.
- Monitored food quality and presentation to maintain high standards of service.
- Streamlined communication between front-of-house and back-of-house staff, reducing order errors and enhancing guest satisfaction.
- Oversaw timely completion of daily prep lists, ensuring essential mise en place was readily available for efficient service execution.
- Addressed customer complaints promptly, demonstrating commitment to exceptional service and fostering repeat business.
- Monitored food quality at all stages of production, ensuring consistently high standards were met across all dishes served.
- Collaborated with management to set performance standards, leading to a more consistent dining experience for guests.
- Reduced food waste by implementing portion control measures and closely monitoring inventory levels.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Monitored food inventory and supplies to prevent waste.
- Served consistent portions following recipes and control standards.
- Supervised food presentation and plating to enhance visual appeal.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Plated and presented all dishes to match established restaurant standards.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Line Cook
Sharis Cafe and Pies
10.2017 - 10.2019
- Prepared and cooked high-quality dishes according to menu specifications.
- Maintained cleanliness and organization of kitchen workspace, adhering to health standards.
- Collaborated with front-of-house staff to ensure timely service during peak hours.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Plated and presented all dishes to match established restaurant standards.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Grilled meats and seafood to customer specifications.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
Lead Cook
Snakeriver Correction Facility
03.2005 - 10.2014
- Supervised kitchen staff to ensure adherence to safety and sanitation standards.
- Developed and implemented efficient meal preparation processes, reducing waste and improving service times.
- Trained new cooks on facility protocols, enhancing team performance and compliance.
- Efficiently handled high-volume orders while maintaining superior food quality through precise execution of cooking methods.
- Took over line positions in event of emergency.
- Supervised line cooks to monitor food safety and order accuracy.
- Taught kitchen staff safety protocols and restaurant standards.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Demonstrated strong leadership skills by stepping in as acting kitchen manager during periods of personnel absence or transition.
- Prepared meals for lunch and dining services with average of [Number] tables per day.
- Spearheaded special event catering efforts, designing custom menus tailored to clients'' specific requirements and tastes.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Set up and broke down kitchen for service.
Cook
Snakeriver Correction Facility
10.2003 - 04.2005
- Maintained cleanliness and sanitation standards in kitchen areas and equipment.
- Assisted in food preparation and ingredient organization for daily menu items.
Education
Associate of Applied Science - Auto Tech
Walla Walla Community College
Walla Walla, WA03-1995
Skills
- Safety procedures
- Employee training
- Environmental awareness
- Store operations
- Teamwork
- Customer service
- Problem-solving
- Attention to detail
- Multitasking
- Reliability
- Team leadership
- Effective communication
- Customer service management
- Recruitment and hiring
- Employee relations
- Scheduling
- Hiring and onboarding
- Schedule management
- Staff training
- Inventory management
- Staff hiring
Timeline
Fuel Station Manager
Cain Petroleum
08.2023 - Current
Line Cook Supervisor
Sharies Cafe and Pies
10.2019 - 08.2023
Line Cook
Sharis Cafe and Pies
10.2017 - 10.2019
Lead Cook
Snakeriver Correction Facility
03.2005 - 10.2014
Cook
Snakeriver Correction Facility
10.2003 - 04.2005
Associate of Applied Science - Auto Tech
Walla Walla Community College