Summary
Overview
Work History
Education
Skills
Timeline
Generic
Louis Igwe

Louis Igwe

Maxwell

Summary

Dedicated Operations Manager at Kapsch TrafficCom with a proven track record in process improvement, team performance, and dedicated to employing proven methods and cutting-edge technology to meet business performance expectations. Great in data analysis and effective communication, I successfully helped develop operational procedures that enhanced productivity and ensured quality compliance. Adept at motivating teams in high-pressure environments, I drive results through strategic leadership and collaboration.

Overview

29
29
years of professional experience

Work History

Operations Manager

Kapsch TrafficCom
Austin
11.2023 - Current
  • Supervised daily workflows to enhance productivity and uphold quality standards.
  • Conducted regular reviews of policies for continuous improvement opportunities.
  • Monitored processes and team performance to boost efficiency.
  • Assessed employee development needs, providing feedback on goal progress.
  • Developed and implemented operational procedures ensuring quality compliance.
  • Directed operations staff with guidance, training, and support to achieve objectives.
  • Managed staffing through recruitment, selection, onboarding, training, and disciplinary actions as needed.
  • Produced standard operating procedures (SOPs) to document workplace practices and standardize productivity.

Operator II

Kapsch TrafficCom
Austin
04.2022 - 11.2023
  • Created and posted messages for Variable Message Signs (VMS) to inform travelers.
  • Composed and published information on 511 traveler information system.
  • Assessed traffic status and incident fault status using CCTV, Service Patrol, and Police reports.
  • Coordinated with emergency services, including state and local police, for incident management.
  • Facilitated incident detection, verification, response, and notification processes.
  • Activated message signs and reported incidents to improve public awareness.
  • Entered related data into Access Database for accurate record-keeping.
  • Resolved system-related problems through effective troubleshooting techniques.

Operator

Kapsch TrafficCom
Austin
08.2016 - 04.2022
  • Monitored traffic flow and incidents using advanced systems for public information management.
  • Simultaneously managed multiple tasks while ensuring high attention to detail.
  • Detected, verified, and responded to traffic incidents and congestion to maintain safety.
  • Coordinated with first responders, updating traffic data and activating Dynamic Message Signs.
  • Updated websites, applications, and DMS to inform drivers of incidents and alternative routes.
  • Collected data for reports, analyzed trends, and assisted in developing traffic management plans.
  • Notified ITS Maintenance staff regarding field device failures for prompt repairs.
  • Classified incident types and severity, providing updates on injuries and traffic conditions.

Security Guard

G4S Secure Solutions USA
Austin
01.2014 - 08.2016
  • Conducted regular inspections of property and perimeter for potential threats and breaches.
  • Monitored entry and exit points to verify identities and control access to restricted areas.
  • Utilized surveillance equipment to detect and respond swiftly to suspicious activities.
  • Documented all security incidents, including alarms, breaches, and unusual behavior.
  • Assisted with first aid during emergencies, coordinating effectively with law enforcement as necessary.
  • Ensured compliance with security protocols, addressing violations promptly.

11B 63X

Army
Austin
08.1996 - 05.2013
  • Mentored and developed Soldiers and NCOs into capable leaders while enforcing Army standards.
  • Maintained high combat readiness of the platoon through rigorous training and equipment checks.
  • Managed maintenance and accountability of all platoon-assigned equipment and resources.
  • Executed administrative duties, including personnel reports and leave requests.
  • Monitored the morale, health, and well-being of platoon members, addressing issues proactively.
  • Facilitated training exercises to enhance individual and collective skills within the platoon.
  • Ensured effective communication between the platoon leader and enlisted Soldiers as primary liaison.
  • Set exemplary standards of leadership and behavior, serving as a role model for Soldiers.

Education

Associate of Science - Counseling Psychology

Hardford Community College
Hartford, CT

Skills

  • Process improvement and operational procedures
  • Team performance and quality compliance
  • Data analysis and reporting
  • Recruitment and employee training strategies
  • Microsoft Office proficiency
  • Problem solving and effective communication
  • Cross-functional collaboration
  • Client relationship management
  • Employee motivation and conflict resolution
  • High-pressure environment adaptability

Timeline

Operations Manager

Kapsch TrafficCom
11.2023 - Current

Operator II

Kapsch TrafficCom
04.2022 - 11.2023

Operator

Kapsch TrafficCom
08.2016 - 04.2022

Security Guard

G4S Secure Solutions USA
01.2014 - 08.2016

11B 63X

Army
08.1996 - 05.2013

Associate of Science - Counseling Psychology

Hardford Community College

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