CeDerria James
Ashley Furniture HomeStore
Monroe,LA
4
years of professional experience
Directed office workflow support through efficient task handling and strong daily output.
Maintained document control, data entry, and scheduling processes to keep operations orderly and moving forward.
Strengthened team coordination through clear communication, strong organization, and effective problem resolution.
Adjusted quickly to shifting responsibilities while delivering dependable support across changing priorities.
Applied problem-solving skills to resolve issues and preserve productive working relationships with clients and team members.
Drove team goals and positive outcomes through responsive communication and adaptable support.
Work History
Inbound Customer Service Representative
2 Months- Resolved inbound customer inquiries with accurate account, billing, and order support.
- Documented call details in CRM systems to maintain complete service records.
- Navigated knowledge bases to troubleshoot product and service issues efficiently.
- De-escalated dissatisfied callers with clear communication and policy-based solutions.
- Processed account updates, payments, and service requests with strong attention to detail.
- Followed call scripts and compliance guidelines while maintaining consistent customer experience.
Office Worker
2 Years 4 Months- Ensured compliance with established policies and procedures.
- Organized filing systems, maintained records, and updated databases.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Utilized various software programs such as Microsoft Excel, Access, Word, and Outlook.
- Processed finance documents and completed basic verification of information.
- Managed front desk operations such as answering phones and responding to emails.
Receptionist
4 Months- Greeted visitors and provided them with assistance.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Compiled data from various sources into organized reports for management review.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Monitored office supplies inventory.
- Scheduled appointments for clients, customers, and other visitors.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Customer Service Representative
1 Year 4 Months- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided accurate information about products and services to customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained a high level of professionalism when dealing with difficult customers.
Education
High School Diploma
Skills
Accurate data entry supported clean and reliable records.
Responsive customer service strengthened client satisfaction.
Clear communication improved coordination across tasks.
Effective problem solving kept work moving smoothly.
Strong team collaboration supported shared goals.
Well-maintained financial documentation supported accurate reporting.
Software proficiency improved speed and consistency in daily work.
Well-managed appointment scheduling kept calendars organized.
Structured document management improved workflow control.
Orderly file organization supported quick access to records.
Precise billing and coding supported correct processing.
Strong time management kept tasks on schedule.
Timeline
Inbound Customer Service Representative
Sitel Operating
08.2026 - CurrentRead More
Office Worker
Ashley Furniture HomeStore
06.2024 - CurrentRead More
Receptionist
David and Tammy Williams Psychology Clinic
01.2024 - 05.2024Read More
Customer Service Representative
Lowe’s Home Improvement
08.2022 - 12.2023Read More
Wossman High School
High School Diploma
Read More