Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Louis Johnson

Technical Operations Manager
BURNSVILLE,MN

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Technical Operations Manager

Media Com Communications
Chanhassen, MN
04.2017 - Current
  • Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
  • Monitored production operations for quality and compliance with standards.
  • Developed suggestions for technical process improvements to optimize resources.
  • Prepared media stages for rehearsal, recording and live broadcasts.
  • Oversaw testing of equipment and components to check for defects.
  • Assessed expected technical challenges and developed proactive solutions.
  • Guided, coached and lead project teams, delegating tasks and evaluating performance and progression of project pace.
  • Managed implementation of new technological improvements resulting in increased efficiency.
  • Oversaw scheduling and use of facilities used by engineers and producers to complete technical assignments.

Technical Operations Supervisor

Charter Spectrum
Lake Saint Louis, MO
04.2013 - 04.2017
  • Supervised more than 15 employees and monitored work performance.
  • Monitored daily operations for efficiency and maintenance issues.
  • Scheduled and oversaw preventive care strategies for all technical resources.
  • Wrote and submitted reports covering different operational areas.
  • Maintained compliance with all safety requirements.
  • Monitored production operations for quality and compliance with standards.
  • Developed suggestions for technical process improvements to optimize resources.
  • Assessed expected technical challenges and developed proactive solutions.
  • Guided, coached and lead project teams, delegating tasks and evaluating performance and progression of project pace.

Operations Supervisor

Comcast, Xfinity
Southfield, MI
12.1994 - 03.2014
  • Motivated and trained employees to maximize team productivity.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Streamlined operations by outsourcing services, resulting in savings on labor, supplies and maintenance.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Maintained cleanliness and organization of workspace, working closely with employees to systemize tasks.
  • Supervised 15 to 18 employees on shift and on call, overseeing efficiency of numerous task and projects.
  • Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
  • Supervised daily operations of multi-million dollar operation.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
  • Delegated daily tasks to employees, streamlining daily progress and efficiency.
  • Monitored employees' day-to-day activities and made plans to rectify issues resulting in reduced productivity and customer related issues.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Eased team transitions and new employee orientation through effective training and development.
  • Promoted positive customer experience through day-to-day supervision and management of the technical operations facility facility.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Worked directly with management and other departments to brainstorm, discuss strategy and mitigate issues.
  • Managed, trained and motivated and trained technicians to continuously improve knowledge and abilities in in the field.
  • Upheld great standards of leadership for employees, consistently leading by example.

Education

High School Diploma -

Henry Ford High School
Detroit, MI

Skills

  • Customer Satisfaction
  • Tracking Metrics
  • Methodology Implementation
  • Standard Operating Procedures Maintenance
  • Training Junior Team Members
  • Operational Standards
  • Workflow Schedules
  • Service Requests
  • Product Specifications

Accomplishments

  • Supervised team of 40 staff members in sevral tech centers.

Certification

  • [Area of certification] Training - [Timeframe]

Timeline

Technical Operations Manager

Media Com Communications
04.2017 - Current

Technical Operations Supervisor

Charter Spectrum
04.2013 - 04.2017

Operations Supervisor

Comcast, Xfinity
12.1994 - 03.2014

High School Diploma -

Henry Ford High School

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Louis JohnsonTechnical Operations Manager