Overview
Work History
Education
Skills
Timeline
Generic

Louis Johnson

Detroit

Overview

11
11
years of professional experience

Work History

Operations Manager

Mediacom Communications
Chanhassen
04.2017 - 07.2024
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Created detailed reports on the performance of individual departments within operations.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Addressed customer concerns with suitable solutions.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Presented performance and productivity reports to supervisors.
  • Managed scheduling, training and inventory control.
  • Built strong operational teams to meet process and production demands.
  • Planned delivery routing, team workflows, and promotional initiatives.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Delegated work to staff, setting priorities and goals.

Technical Operations Supervisor

Charter Communications, Spectrum
Overland
04.2013 - 04.2017
  • Responded promptly to user requests regarding technical problems or inquiries.
  • Scheduled regular meetings with team members in order to discuss progress updates.
  • Developed and implemented operational processes to ensure efficient technical operations.
  • Monitored system performance and identified areas for improvement.
  • Established relationships with third-party providers in order to ensure reliable service delivery.
  • Reviewed existing policies and procedures related to technical operations and made necessary changes.
  • Maintained knowledge database including documentation of all technical systems used in the organization.
  • Ensured compliance with safety regulations and industry standards.
  • Collaborated with other departments in order to identify needs for improved operations.
  • Provided technical support to staff members in order to resolve any issues quickly and efficiently.
  • Analyzed customer feedback and developed strategies for improving customer service levels.
  • Trained new staff members on the proper use of technology and troubleshooting techniques.
  • Oversaw maintenance schedules for technical equipment and devices.
  • Adhered to applicable safety standards, company guidelines and requirements.
  • Identified resources needed to complete tasks, resolved issues with personnel and maintained deliverable estimates.
  • Developed forward-thinking solutions to expected technical issues.

Education

High School Diploma -

Henry Ford High School
Detroit, MI
06-1985

Skills

  • Operational procedures
  • Report generation
  • Employee training
  • Quality assurance
  • Process improvement
  • Customer service

Timeline

Operations Manager

Mediacom Communications
04.2017 - 07.2024

Technical Operations Supervisor

Charter Communications, Spectrum
04.2013 - 04.2017

High School Diploma -

Henry Ford High School

Similar Profiles

CREATE PROFILE
Louis Johnson