Louis Jones
San Antonio,TX
Summary
Highly efficient customer service representative that's well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
13
13
years of professional experience
Work History
Shift Team Leader
Fairgroundz Inc.
06.2018 - 05.2023
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes, and reduce waste.
- Monitored food preparation, production, and plating for quality control.
- Maintained clean and organized restaurant areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Led employee relations through effective communication, coaching, training, and development.
Lead Cashier
Navy Federal Credit Union
06.2013 - 03.2017
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Processed both cash and card purchases, and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Maintained friendly and professional customer interactions.
- Established rapport with new clients to increase satisfaction and loyalty.
Crew Member
Chipotle Grill
01.2010 - 06.2013
- Greeted customers with upbeat positive attitude upon walking into location.
- Called orders out in timely manner to cooks and preparation team in back of house to decrease customer wait times.
- Preformed with keeping line clean, restocked, changed sanitized buckets, cleaned dinning room, and bathrooms in any down time possible.
- Closed and opened salsa station, tortilla station, and cashier station in timely manner.
- Stayed updated with company's new products, guidelines, and services at all times.
- Maintained balanced cash drawer throughout workday operations.
- Assisted team with store inventory, unloading shipments, dishes, preparation, and trash carryout when possible.
- Worked well with teammates and accepted coaching from management team
- Collaborated with team members to complete orders
- Cleaned and maintained all areas of restaurant to promote clean image
- Kept food preparation area, equipment, and utensils clean and sanitary
- Became familiar with products to answer questions and make suggestions
Education
Some College (No Degree) - Business Administration
Chaffey College
Rancho Cucamonga, CAHigh School Diploma -
Lakeside High School
Lake Elsinore, CA06.2008
Skills
- Motivating Performers
- Kitchen Sanitization
- Restaurant Operation
- Opening and Closing Procedures
- Time Management Skills
- POS Systems
- Customer Service
- Training Assistance
- Team Motivation
Timeline
Shift Team Leader
Fairgroundz Inc.
06.2018 - 05.2023
Lead Cashier
Navy Federal Credit Union
06.2013 - 03.2017
Crew Member
Chipotle Grill
01.2010 - 06.2013
Some College (No Degree) - Business Administration
Chaffey College
High School Diploma -
Lakeside High School
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