Louis Kanagin
Glendale,AZ
Summary
Dynamic service associate with a proven track record at Paychex, adept at enhancing customer satisfaction through effective complaint handling and tailored solutions. Recognized for mentoring peers, showcasing attention to detail and a strong work ethic. Committed to delivering exceptional service while streamlining processes for improved efficiency.
Overview
10
10
years of professional experience
Work History
S125 Service Associate
Paychex
10.2019 - Current
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Provided comprehensive training to new associates, improving their skillset and productivity levels quickly.
- Collaborated with team members to streamline processes and improve overall service efficiency.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
Time and Attendance Service Associate
Paychex Inc
11.2017 - 10.2019
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Collaborated with team members to streamline processes and improve overall service efficiency.
- Exemplified a strong work ethic by reliably completing assigned tasks on time or ahead of schedule.
- Balanced multiple priorities effectively while maintaining a keen focus on delivering exceptional customer experiences consistently.
Quality Assurance Analyst
Revana Powered by Facebook
09.2015 - 10.2017
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
Education
No Degree - Psychology
University of Nevada, Las Vegas
Las Vegas, NVSkills
- Patience and tolerance
- Complaint handling
- Product knowledge
- Quality assurance
- Computer skills
- Attention to detail
Timeline
S125 Service Associate
Paychex
10.2019 - Current
Time and Attendance Service Associate
Paychex Inc
11.2017 - 10.2019
Quality Assurance Analyst
Revana Powered by Facebook
09.2015 - 10.2017
No Degree - Psychology
University of Nevada, Las Vegas
Similar Profiles
Valerie KearnsValerie Kearns
SMB Elite Sales Consultant - CPA Centric at PaychexSMB Elite Sales Consultant - CPA Centric at Paychex
Nicolette StarkNicolette Stark
HR Solutions Specialist at PaychexHR Solutions Specialist at Paychex
Timothy GregoryTimothy Gregory
Multi Product Service Center Account Manager at PAYCHEXMulti Product Service Center Account Manager at PAYCHEX