Louis Kelly
Chicago,IL
Summary
Knowledgeable Lumber Associate with expertise in building materials and methods, complemented by extensive customer service and sales experience. Achieved sales targets through effective communication and understanding of customer needs while enhancing store layout for improved product visibility and customer satisfaction. Motivated and adaptable, demonstrating a strong work ethic and exceptional interpersonal skills.
Overview
14
14
years of professional experience
Work History
Lumber Associate
Lowes Hardware
Lincolnwood, IL
03.2026 - Current
- Assisted customers in selecting and loading lumber products.
- Guided customers on product features and appropriate uses of lumber materials to support informed purchasing decisions.
- Increased sales by recommending complementary materials and products based on customer needs.
- Maintained organized lumber displays and inventory levels.
- Learned lumber products and manufacturer differences to give customers sound advice on building materials.
- Recommended, selected and located merchandise based on customer desires.
- Communicated effectively with colleagues to ensure that all orders were processed correctly.
- Loaded and unloaded materials like drywall, shingles, and plywood for customers.
- Operated forklifts to transport materials within the store.
- Maneuvered heavy loads around lumberyard and job sites with materials handling equipment and forklifts.
- Inspected incoming shipments for quality assurance purposes.
- Streamlined warehouse organization by categorizing lumber by size, type, color, and finish.
- Calculated costs for each order based on materials and quantities requested. associated with each order based on material types and quantity requested.
- Ensured quality control standards were met when cutting or processing lumber materials.
- Performed regular maintenance on the saws, drills, sanders, and other woodworking tools used in the store.
- Followed safety protocols while handling sharp tools like saws or blades during production processes.
- Resolved customer complaints courteously and professionally.
- Repaired damaged materials such as splitting boards or replacing broken nails and screws prior to delivery or sale.
- Measured out lengths of wood accurately using measuring tapes and rulers.
- Computed purchases and received and processed cash or credit payment.
- Created labels for completed orders so they could be easily identified upon delivery.
- Worked with approved vendors to source and receive products for customers.
Driver
Uber And Lyft
Chicago
07.2015 - Current
- Navigated city routes efficiently to ensure timely passenger pickups.
- Communicated effectively with passengers to provide excellent customer service.
- Achieved consistently high customer scores due to exceptional service.
- Followed safety protocols to ensure safe transportation for all passengers.
- Managed online ride requests through mobile applications seamlessly.
- Adapted to changing traffic conditions while maintaining a professional demeanor.
- Assisted passengers with luggage and special needs during rides.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Monitored fuel levels and scheduled maintenance to support reliability of service.
- Documented daily mileage, gas, and other data.
- Transported clients from designated locations to their requested destinations. Transported from specific locations to transport and drop off at destinations.
- Maintained accurate logs of vehicle inspections and repair status.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
Mechanic
McGrath Lexus of Chicago
Chicago, IL
02.2012 - 08.2015
- Diagnosed mechanical issues using advanced diagnostic tools and equipment.
- Diagnosed mechanical problems on a wide variety of vehicles using specialized tools and equipment.
- Performed routine maintenance and repairs on various Lexus models.
- Performed preventive maintenance services such as oil changes and tune-ups on cars and trucks.
- Repaired or replaced worn parts such as brake pads and wheel bearings using hand tools and power tools.
- Inspected, serviced, and repaired brakes, exhaust systems, transmissions, engines, suspension systems, drive trains, fuel systems and other vehicle components as required.
- Installed new or rebuilt engines into vehicles following manufacturer's instructions for installation procedures.
- Collaborated with team members to troubleshoot complex vehicle problems.
- Assisted fellow mechanics when necessary during complex repairs.
- Communicated effectively with customers about service needs and recommendations.
- Maintained accurate records of service performed on customer vehicles.
- Kept detailed records of repairs, labor involved and parts used.
- Researched parts availability from vendors in order to complete repairs efficiently.
- Utilized computer diagnostic equipment to troubleshoot electrical issues in vehicles.
- Replaced faulty wiring harnesses in order to restore proper functioning of electrical systems.
- Tested components with appropriate instruments to ensure proper operation.
- Examined loose bolts and specified safety devices on vehicles and made adjustments.
- Ensured compliance with safety standards during all repair operations.
- Ensured safety protocols were followed while working on vehicles.
- Maintained garage safety protocols to meet regulatory and company expectations.
- Monitored shop equipment to maintain safe working condition.
- Organized tools and supplies neatly within the workspace for easy access during maintenance tasks.
- Stayed updated on industry trends and new Lexus technologies for continuous improvement.
- Identified additional needed repairs by conducting visual inspections of the vehicle's interior and exterior.
- Completed required paperwork and delivered to customer.
Education
Carl Schurz High School
Chicago, ILSkills
- Forklift operation
- Inventory management
- Quality control
- Order management
- Order processing
- Order fulfillment
- Delivery processing
- Yard organization
- Load calculation
- Wood handling
- Heavy lifting
- Tool maintenance
- Mechanical inspection
- Power tool operation
- Multitasking capacity
- Customer service
- Customer satisfaction
- Diverse customer engagement
- Product knowledge
- Product selection
- Sales enhancement
- Sales techniques
- Product promotion
- Merchandising and display
- Marketing strategies
- E-commerce understanding
- Problem solving
- Analytical thinking
- Analytical skills
- Attention to detail
- Time management
- Multitasking
- Team collaboration
- Effective communication
- Excellent communication
- Interpersonal communication
- Written communication
- Telephone etiquette
- Professional demeanor
- Detail-oriented
- Honest and dependable
- Relationship building
- Meeting sales goals
- Store maintenance
- 40-pound lifting
- Paperwork processing
- Multitasking capacity
- Store maintenance
- Honest and dependable
- Relationship building
Languages
Spanish
Professional
Timeline
Lumber Associate
Lowes Hardware
03.2026 - Current
Driver
Uber And Lyft
07.2015 - Current
Mechanic
McGrath Lexus of Chicago
02.2012 - 08.2015
Carl Schurz High School