Front Desk Assistant
05.2021 - 08.2021
- Received, screened and routed incoming calls.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Handled payment and bill processing, change giving and payment collecting for guests.
- Answered customer telephone calls promptly and appropriately handled needs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.