Louis Leahy
Tampa,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Strong ability to pick up on relevant skills with minimal training.
Overview
12
12
years of professional experience
Work History
Lead Ophthalmic Assistant
University Of South Florida
08.2021 - Current
- Documented patient medical history and information utilizing EPIC with commitment to accuracy.
- Presented preliminary medical evaluation of clinical patients, delivering comprehensive reports to physicians.
- Performed ophthalmology tests such as Refractometry, Fundus Photography and Biometry.
- Reviewed surgical plans and patient charts in order to prepare correct paperwork.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Developed efficient clinical procedures to maintain excellent clinic flow with excellent patient satisfaction scores. Scores were over 90% with clinic schedule over 30 per day.
- Supported office staff and operational requirements with administrative tasks such as insurance checks and completing patient disability, FMLA, DMV, etc paperwork
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
Clinic Manager /Lead Ophthalmic Technician
Island Eye Care
11.2018 - 06.2021
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Prepared and retained records, files and reports according to various government and practice standards.
- Confirmed availability of sufficient supplies for delivery of quality patient care orders.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
- Expertly managed planning, scheduling and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
Dispensing Optician Apprentice
Navy Exchange Command
06.2015 - 11.2018
- Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
- Educated clients about how to adapt to, wear and care for eyeglasses.
- Prepared work orders outlining all specifications for new lenses and frames.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers. Monthly cash-only sales consistently in excess of $30,000
Customer Service Coordinator
K-VA-T Food City
06.2011 - 01.2014
- Responded to customer needs through competent customer service and prompt problem-solving.
- Set benchmarks for customer service employees and monitored progress against targets.
- Spearheaded training initiatives to keep all customer service team members operating consistently with strong call management abilities.
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Supervised new and existing cashiers by verifying accuracy of prices and customers charges.
- Operated POS system to complete cash, credit and check transactions.
- Preserved orderly checkout areas by carrying out general cleaning and organizational duties such as emptying trash cans, sanitizing conveyor belts and removing empty shopping baskets.
Education
College Credit Certification - Healthcare Support Specialsit
Hillsborough Community College
Tampa, FL08.2023
Bachelor of Arts - Criminal Justice- Homeland Security
Saint Leo Unviersity
Saint Leo, FL12.2019
Skills
- Telephone Triage
- Eye Examination
- Patient Medical Histories
- Diagnostic Evaluation
- Post-Op Workup
- Active Listening
- Electronic Health Records Management
- Administrative Duties
- Patient Engagement
- Chart Documentation
- Problem Identification
Timeline
Lead Ophthalmic Assistant
University Of South Florida
08.2021 - Current
Clinic Manager /Lead Ophthalmic Technician
Island Eye Care
11.2018 - 06.2021
Dispensing Optician Apprentice
Navy Exchange Command
06.2015 - 11.2018
Customer Service Coordinator
K-VA-T Food City
06.2011 - 01.2014
College Credit Certification - Healthcare Support Specialsit
Hillsborough Community College
Bachelor of Arts - Criminal Justice- Homeland Security
Saint Leo Unviersity
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