Louis Long
High Point,NC
Summary
A seasoned professional with over a decade of hands-on experience in business operations and quality control, dedicated to optimizing processes and delivering exceptional results. Possessing a deep understanding of entrepreneurship as a business owner, this knowledge is combined with expertise in quality control to drive efficiency and excellence. The unique combination of technical and managerial skills, coupled with a relentless pursuit of continuous improvement, positions me as a valuable asset ready to make a meaningful impact. Eager to join a team where expertise can be leveraged to drive KPIs and propel success criteria toward new heights through innovative strategies.
Overview
11
11
years of professional experience
1
1
Certification
Work History
ADP Quality Chemist
Sherwin Williams Co
06.2024 - Current
- Assisted in the development of new products, performing critical tests to ensure compliance with industry standards.
- Collaborated with cross-functional teams to troubleshoot production issues and identify areas for improvement in the manufacturing process.
- Contributed to the successful implementation of Lean Six Sigma methodologies, resulting in improved lab efficiency and reduced waste generation.
- Supported continuous improvement initiatives by participating in quality audits, identifying areas of concern, and implementing corrective actions.
- Championed a culture of continuous learning, fostering an environment that encouraged professional growth among laboratory staff members.
- Provided reliable data interpretation, contributing to informed decision-making among production team members.
- Collaborated with supply chain partners to ensure timely delivery of raw materials for testing, enabling accurate forecasting of production schedules.
- Assisted in the creation of technical reports summarizing laboratory findings for internal stakeholders as well as external clients when required.
- Enhanced production efficiency by providing timely and accurate data for process control adjustments.
- Contributed to cost-saving efforts by identifying opportunities for material substitution or process optimization without compromising product quality.
- Contributed to team discussions and new project initiatives to advance progress and optimize profitability.
Quality Lab Technician
Sherwin William
12.2021 - 06.2024
- Quality Testing: Conducted various laboratory tests such as chemical, physical, and mechanical tests to assess product quality, integrity, and performance
- Quality Evaluation: Interpreted test results, identified deviations from quality standards, and collaborated with quality control and production teams to address issues and implement corrective actions
- Documentation: Monitored and recorded test results, measurements, and observations in lab notebooks or computer databases, maintained organized records for reference and analysis
- Process Improvement: Collaborated with cross-functional teams to identify opportunities for implementing efficient improvement initiatives to drive culture toward improved quality throughout the organization
- Quality Transparency: Prepared and presented reports summarizing test results, trends, and quality-related issues to management and relevant stakeholders
Chief Executive Officer, Chief Executive Technician
All Installs & Repair
06.2013 - 12.2022
- Business Strategy: Developed and implemented strategic planning for the business, including growth initiatives, marketing strategies, and financial goals
- Business Development: Identified and pursued opportunities for business expansion, partnerships, and market diversification
- Financial Management: Oversaw financial planning, budgeting, and resource allocation to ensure profitability and sustainable growth while also maintaining competitive pricing strategies to corner the market
- Operational Oversight: Managed day-to-day operations, including scheduling, logistics, and workforce management, to optimize efficiency and productivity
- Regulatory Compliance: Ensured adherence to industry standard regulations, safety standards, and legal requirements in all aspects of company operations
- Team Leadership: Recruited, trained, and lead a high-performing team, fostering a positive work culture and encouraging professional development
- Customer Relations: Cultivated and maintained relationships with both commercial clients and residential customers through addressing their needs and concerns to enhance customer loyalty
- Conflict Resolution: Mediated disputes, both internal and external, and addressed both client and customer based complaints or service issues promptly and professionally
- Board and Stakeholder Communication: Reported to the board of directors and maintained transparent and effective communication with other key stakeholders
- Community Engagement: Acted as the main point of contact and representative of the company in the local community, participating in events and initiatives to build a positive reputation
- Technical Repairs: Performed repairs on various small appliances, diagnosed issues, and ensured high-quality workmanship
- Technology Integration: Improved business initiatives by staying current on industry trends and technologies, adopting relevant tools and systems to streamline operations and enhance service delivery
Quality Control Technician
Axalta Coating Systems
07.2021 - 12.2021
- Inspections: Performed detailed visual, dimensional, and functional inspections of raw materials, components, and finished products to ensure they meet quality standards and specifications
- Root Cause Analysis: Investigated quality issues by performing root cause analysis and recommending corrective and preventive actions to prevent reoccurrence
- Risk Assessment: Oversaw the adherence of industry standard laboratory safety protocols, the handling of hazardous materials and chemicals responsibly, and kept the lab area organized to prevent risks and breaches to health and safety
- Quality Audits: Lead internal and external quality audits to ensure compliance with quality standards and regulations
- Cross-Functional Collaboration: Collaborated with various departments, such as production, engineering, and supply chain, to ensure quality goals are met
- Non-Conformance Management: Operated non-conformance management systems to track and address deviations from quality standards
Mixing Operator
Sherwin Williams
07.2018 - 08.2020
- Resource Preparation: Gathered and inspected the raw materials, including pigments, binders, solvents, and additives, needed for the paint mixing process
- Lean Management Approach: Accurately measured and combined the materials in the correct proportions to create the desired paint or coating formula in order to focus on delivery results with more value and less waste making necessary adjustments to the mixing process, such as adding more pigment or solvent, to achieve the desired paint properties
- Resource Operations: Operated paint mixing equipment such as mixers, dispersers, and agitators to blend the materials thoroughly
- Maintained quality control: Conducted quality checks on the mixed paint to ensure it meets color, consistency, and viscosity standards
- Quality Reporting: Recorded batch information, including ingredients, quantities, and mixing times, for quality control and traceability
- Customer Feedback: Monitor customer feedback and complaints, investigate issues, and work to implement corrective actions to enhance customer satisfaction through matching paint colors to established color standards
Education
Master of Science - Information Systems
Strayer University
11.2024
Bachelor of Science - Business Administration
South University
06.2014
Bachelor of Science - Electronics and Computer Technology
North Carolina A&T State University
06.2007
Skills
- Strategic Planning
- Operations Management
- Performance Improvement
- Project Management
- Technical Proficiency
- Adaptability
- Organization & Precision
- Lean Six Sigma
- Team Collaboration
- Continuous Improvement
- Data Analysis
- ISO 9001 manufacturing standards
Certification
- Six Sigma Certification Yellow Belt, Sherwin Williams, January 2024
- Forklift Certification, Sherwin Williams, December 2023
- Microsoft Excel Certificate, Penn Foster, July 2024
- Level A1 in Spanish, Buusu, October 2024
- Data Analytics Professional Certificate, Pathstream, January 2024
Languages
Spanish
Elementary
Timeline
ADP Quality Chemist
Sherwin Williams Co
06.2024 - Current
Quality Lab Technician
Sherwin William
12.2021 - 06.2024
Quality Control Technician
Axalta Coating Systems
07.2021 - 12.2021
Mixing Operator
Sherwin Williams
07.2018 - 08.2020
Chief Executive Officer, Chief Executive Technician
All Installs & Repair
06.2013 - 12.2022
Bachelor of Science - Business Administration
South University
Bachelor of Science - Electronics and Computer Technology
North Carolina A&T State University
Master of Science - Information Systems
Strayer University
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