Louis Machado Jr
WESTPORT,MA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Operations Mgr - Store/Club Manager
Bj's Wholesale Club
03.2000 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Developed and implemented successful staff incentive programs to motivate employees.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Education
Business Administration And Management
Community College of RI
Lincoln, RI06.1994
Skills
- Promotional Planning
- Retail Inventory Management
- Employee Training
- Supply Ordering
- Store Merchandising
- Payroll Management
- Loss Prevention
- Customer Service Management
- Talent Recruitment
- Partnership Building
- Operations Management
- Personnel Development
- POS Systems
- Team Development
- Outstanding Communication Skills
- Work Planning and Prioritization
- Multitasking and Organization
- Retail Merchandise Quality Standards
- Employee Terminations
- Relationship Building and Management
- Recruiting and Hiring
- Documentation and Reporting
- Replenishment and Recovery
- Inventory Oversight
- Performance Reviews
- Store Displays
- Maximizing Profitability
- Customer Relations
- Training and Mentoring
- Customer Service
- Team Leadership and Coaching
- Leadership Development
Certification
Operated stand up and sit down forklifts for over 20 years.
Languages
Portuguese
Limited Working
Timeline
Operations Mgr - Store/Club Manager
Bj's Wholesale Club
03.2000 - Current
Business Administration And Management
Community College of RI
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