Louis Malave
Wesley Chapel,FL
Summary
Personable and dedicated with extensive experience in the service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with guests/customers. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Manager
Ford's Garage Westchase
Tampa, FL
10.2022 - Current
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Provided coaching and mentorship programs for staff members.
- Organized and coordinated training sessions for new employees.
- Identified areas of improvement in existing training methods and procedures.
- Collaborated with department heads to design effective learning strategies that support organizational goals.
Manager
Chili's Bar and Grill
Tampa, FL
10.2002 - 09.2022
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Coordinated with vendors to track shipment progress of purchased items.
- Developed relationships with new vendors to increase product selection options available to customers.
- Monitored stock levels and reordered items as needed to maintain optimal inventory levels.
- Organized and coordinated training sessions for new employees.
- Monitored progress of trainees through feedback from managers and supervisors.
Education
Tallahassee Community College
Tallahassee, FLSkills
- Staff Development
- Workforce Management
- Performance Management
- Expense Tracking
- Team Leadership
- Staff Management
- Schedule Preparation
Accomplishments
- 3 time 5 -Star award recipient for top financial results in the company (Chili's)
- 10 year award for service
- 20 year award for service
Certification
- Serve-Safe certified
- Responsible Alcohol service certified
Languages
Spanish
Limited
Timeline
Manager
Ford's Garage Westchase
10.2022 - Current
Manager
Chili's Bar and Grill
10.2002 - 09.2022
Tallahassee Community College
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