Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Section Chief, Air Transportation Function
United States Air Force, USAF
Luke Air Force Base, AZ
02.2005 - Current
Conducted performance reviews with direct reports to assess individual performance levels, identify areas of improvement and provide coaching as needed.
Implemented new technology solutions designed to streamline workflows or increase efficiency across operations.
Managed multiple complex projects simultaneously while meeting tight deadlines.
Regularly reviewed operational performance metrics and provided feedback to ensure goals were achieved within established timelines.
Managed and coordinated the development, implementation, and evaluation of programs, policies, and procedures in a Section Chief role.
Resolved conflicts among team members by facilitating open dialogue between parties involved.
Hazmat Inspector
United States Air Force, USAF
Luke Air Force Base, AZ
02.2005 - Current
Reviewed manifests for accuracy prior to shipment of hazardous materials.
Verified that operators are following safety procedures when working with dangerous goods.
Ensured that hazardous materials were properly labeled and stored according to the safety requirements.
Provided training on proper handling of hazardous materials to employees and contractors.
Conducted research on new regulations concerning hazardous materials.
Aircraft Loadplanner
United States Air Force, USAF
02.2005 - Current
Coordinated loading and unloading of passengers, freight, baggage, mail and hazardous materials onto and from the aircraft.
Secured cargo in accordance with FAA regulations using appropriate tie-downs and straps.
Calculated weight, balance, and center of gravity of aircraft before flight.
Supervised ground personnel during loading operations to ensure safe operation.
Assisted passengers with boarding and deboarding aircraft safely and efficiently.
Followed strict guidelines regarding hazardous material handling procedures while loading and unloading cargo.
Monitored dangerous goods placards for proper labeling and stowage locations.
Operated hoisting equipment for loading heavy objects onto the aircraft.
Passenger Service Supervisor
United States Air Force, USAF
02.2005 - Current
Conducted regular inspections of terminals and equipment to ensure safe working conditions for staff members.
Ensured that all passengers were provided with accurate information regarding flight schedules and boarding procedures.
Assisted senior management team in developing new policies related to air travel services and facilities offered by the organization.
Assessed staffing needs for each shift to ensure adequate coverage of the check-in counter and gate area.
Developed strategies to improve customer experience, such as streamlining boarding processes and reducing wait times at the check-in counter.
Managed emergency situations such as medical emergencies or flight delays and cancellations according to established protocols.
Coordinated with other departments such as security, maintenance, and catering to ensure smooth flow of operations during peak hours.
Trained new employees on proper ticketing and baggage handling procedures.
Checked documents of passengers against airline policies prior to boarding flights or entering restricted areas of the airport terminal.
Supervised daily operations of passenger services staff, ensuring compliance with safety regulations and customer service standards.
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