Louis Martin
Prentiss,MS
Summary
Dedicated Machine Operator with a strong work ethic and attention to detail, previously at Sofidel. Expert in machinery operation and workplace safety, I enhanced production efficiency and collaborated effectively with teams. Proven ability to resolve issues promptly, ensuring high-quality standards and fostering a positive work environment.
Overview
4
4
years of professional experience
Work History
Machine Operator
Sofidel
09.2024 - 01.2025
- Operated machinery to ensure efficient production of paper products.
- Monitored equipment performance and reported issues to maintenance teams.
- Adhered to safety protocols, minimizing workplace hazards and ensuring compliance.
- Collaborated with team members to optimize workflow and reduce downtime.
- Maintained cleanliness and organization of work area for improved efficiency.
- Collaborated with team members to optimize production processes and improve overall performance.
Machine Operator
Hood Industries
04.2022 - 07.2024
- Conducted quality checks on finished products to maintain high standards.
- Assisted in training new operators on equipment usage and safety procedures.
- Utilized computer systems for tracking production metrics and inventory management.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
Customer Service Representative
Maximus Call Center
10.2020 - 03.2022
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new team members on company policies and customer service protocols.
- Utilized CRM software to track customer interactions and ensure follow-up actions were completed.
- Enhanced customer satisfaction by addressing complaints promptly and professionally.
- Maintained accurate records of customer interactions for quality assurance purposes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Associate of Science -
Jones County Junior College
Ellisville, MS01-2015
High School Diploma -
Prentiss Christian School
Prentiss, MS05-2014
Skills
- Strong work ethic
- Good communication
- Attention to detail
- Machinery operation
- Workplace safety
- Computer skills
- Machinery operations
- Equipment operation
Timeline
Machine Operator
Sofidel
09.2024 - 01.2025
Machine Operator
Hood Industries
04.2022 - 07.2024
Customer Service Representative
Maximus Call Center
10.2020 - 03.2022
Associate of Science -
Jones County Junior College
High School Diploma -
Prentiss Christian School