Louis Means
Lafayette,LA
Summary
Results-driven professional seeking position as Customer Service Agent. Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from broad array of backgrounds and cultures. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
8
8
years of professional experience
Work History
Call Center Agent
Department Of Veterans Affairs
Pineville, Louisiana
12.2021 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Schedule and cancel appointments for Veterans
- Help Veterans with medication refill requests
Retail Associate
Riche's Y Not Stop
Broussard, LA
02.2020 - 12.2021
- Greeted customers, helped locate merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items and join reward programs.
- Stocked shelves and coolers
- Worked in kitchen as a line cook and prepped food for the day
- Kept hot box stocked and clean
Customer Service Agent
Tri-West
Alexandria, Louisiana
09.2015 - 10.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated customers on company systems, form completion and access to services.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Facilitated communications through management of inbound and outbound customer calls.
- Resolved over 60 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
Education
High School Diploma -
Trinity Baptist High School
Pineville, LA06.2015
Skills
- Corporate Standards
- Quality Assurance Optimization
- Resolving customer complaints with first call resolution
- Scheduling appointments
- Reliable employee
- Coachable and fast learner
- Responding to Difficult Customers
- Customer Data Confidentiality
- System Documentation
- Upbeat and Positive Personality
- Courteous with Strong Service Mindset
- Customer Communication
- Call Center Operations
- Call Documentation
Additional Information
Currently pursuing a Bachelor's degree in Psychology. Have made the Dean's list and the President's list consecutively for three quarters.
Timeline
Call Center Agent
Department Of Veterans Affairs
12.2021 - Current
Retail Associate
Riche's Y Not Stop
02.2020 - 12.2021
Customer Service Agent
Tri-West
09.2015 - 10.2020
High School Diploma -
Trinity Baptist High School
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