Louis Mendetta
Clarksburg,WV
Summary
I am very interested in the cannabis industry. The health benefits that can help individuals is amazing and I would like to become a part of this upcoming industry that helps people like myself. I believe that my work ethics will help me fit into this environment and be beneficial to the company in providing the best products to help your customers.
Overview
52
52
years of professional experience
Work History
Tax Preparer
H&r Block
01.2021 - 03.2022
- Communicated with clients regarding tax situations, providing guidance on financial decisions.
- Mentored junior colleagues in tax preparation methods, contributing to a more knowledgeable and capable team.
- Managed multiple deadlines efficiently, ensuring all clients'' taxes were filed on time without compromising quality or accuracy.
- Researched complex tax issues utilizing online resources and professional tax software.
- Offered clients recommendations to reduce tax liabilities.
- Assisted in resolving complex tax issues, strengthening client relationships and building trust.
- Maintained compliance by adhering to current tax laws and regulations.
- Ensured compliance with federal and state tax regulations by staying up-to-date on the latest tax laws.
- Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Participated in continuous professional development opportunities to stay current in industry trends, elevating personal expertise as a Tax Preparer over time.
- Reduced errors through meticulous review of financial documents and double-checking calculations.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Assessed client tax situations to determine best filing options.
- Implemented time-saving software tools to automate portions of the tax preparation process, increasing productivity.
- Analyzed financial documents to accurately reflect client information on tax returns.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Utilized tax software to prepare returns and meet deadlines.
- Conducted thorough research to identify potential deductions and credits for clients, maximizing their returns.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.
- Facilitated integration of modern tax software with client accounting software.
- Achieved high levels of accuracy by staying informed on changes in relevant regulations and applying that knowledge to each unique case.
- Educated clients on tax planning strategies, helping them save money in future years.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Responded to inquiries from IRS and other tax authorities.
- Collaborated with colleagues to develop best practices for efficient and effective tax preparation.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Passionate about learning and committed to continual improvement.
- Proven ability to learn quickly and adapt to new situations.
- Learned and adapted quickly to new technology and software applications.
- Organized and detail-oriented with a strong work ethic.
- Worked well in a team setting, providing support and guidance.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Developed and maintained courteous and effective working relationships.
- Provided professional services and support in a dynamic work environment.
Sales Clerk
Smoke Time Sam's
11.2005 - 03.2018
- Complied with company guidance and state and federal laws to control sales of tobacco, alcohol and [Type] products.
- Conducted accurate cash handling and managed register transactions, ensuring balanced drawers at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Worked with floor team and managers to meet wide range of customer needs.
- Ensured timely stocking of shelves, coolers, and displays for optimal product availability to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Assisted customers by answering questions and fulfilling requests.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Completed daily tasks such as sweeping floors, cleaning restrooms, emptying trash cans promptly for a consistently well-maintained store appearance.
- Stocked merchandise on display shelves and racks to provide good selection for customers.
- Assisted customers with locating products, answering questions, and recommending items based on their needs.
- Maintained a clean and organized store environment for an improved shopping experience.
- Verified age-restricted product purchases diligently to adhere to legal requirements while maintaining excellent customer rapport during transactions.
- Provided correct change for purchases to avoid customer confusion or disputes.
- Handled customer complaints professionally, resolving issues quickly to maintain positive relationships with patrons.
- Maintained open lines of communication with management and coworkers for effective problem-solving and continuous improvement opportunities within the store.
- Performed inventory control, such as counting, and stocking merchandise.
- Assisted coworkers with managing heavy workloads or covering shifts when needed, fostering a supportive team environment.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Collaborated with team members to ensure smooth operations during busy periods and high-traffic hours.
- Learned duties for various positions and provided backup at key times.
- Enhanced customer satisfaction by providing efficient and friendly service at the checkout counter.
- Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
- Implemented loss prevention measures by monitoring customer activity and addressing suspicious behavior accordingly.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Issued detailed receipts to every paying customer as proof of purchase and to avoid discrepancies.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proven ability to learn quickly and adapt to new situations.
- Resolved problems, improved operations and provided exceptional service.
- Developed and maintained courteous and effective working relationships.
- Worked effectively in fast-paced environments.
- Identified issues, analyzed information and provided solutions to problems.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Chief Environmental Management Service
Dept. Of Veteran Affairs
07.1997 - 07.1999
- Worked effectively in fast-paced environments.
- Gained extensive knowledge in data entry, analysis and reporting.
- Proven ability to develop and implement creative solutions to complex problems.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved problems, improved operations and provided exceptional service.
- Strengthened communication skills through regular interactions with others.
- Demonstrated leadership skills in managing projects from concept to completion.
- Cultivated interpersonal skills by building positive relationships with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Passionate about learning and committed to continual improvement.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Chief Environmental Management Service
Department Of Veterans Affairs
11.1980 - 07.1997
- Proven ability to develop and implement creative solutions to complex problems.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Paid attention to detail while completing assignments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved problems, improved operations and provided exceptional service.
- Strengthened communication skills through regular interactions with others.
- Demonstrated leadership skills in managing projects from concept to completion.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Passionate about learning and committed to continual improvement.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Learned and adapted quickly to new technology and software applications.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Assistant Manager
Department Of Veterans Affairs
12.1979 - 11.1980
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Defined clear targets and objectives and communicated to other team members.
- Increased sales through effective merchandising strategies and targeted promotions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed strong working relationships with staff, fostering a positive work environment.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Launched quality assurance practices for each phase of development
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects and tasks.
Laundry Manager
Department Of Veterans Affairs
01.1977 - 12.1979
- Restocked room supplies such as facial tissues for personal touch with every job.
- Fostered an inclusive work environment by promoting open communication among team members.
- Adhered to safety protocols by enforcing proper equipment usage.
- Enhanced team morale through recognition programs that celebrated employee achievements and contributions.
- Followed environmental regulations when handling hazardous materials for laundromat safety.
- Supported accurate records by recording laundry and dry-cleaning processes and transactions.
- Managed laundry sorting, washing, drying, and ironing.
- Delivered superior customer service by responding to inquiries and complaints.
- Conducted regular equipment maintenance checks to prevent downtime and extend the life of machinery.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Communicated repair needs to maintenance staff.
- Used special fabric treatments, borax, and [Type] cleaner to remove stains.
- Maintained safety practices at all times to protect personnel and laundry loads.
- Operated machines correctly by following machine instructions and safety regulations.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collected soiled linens and clothing and pretreated stains.
- Evaluated employee performance and developed improvement plans.
- Placed orders for housekeeping supplies and guest toiletries.
Voucher Examiner
Dept. Of Veteran Affairs
05.1970 - 01.1977
- Communicated adverse decisions and requests for additional information to investigate eligibility.
- Reduced errors in voucher examination by conducting thorough reviews of documentation and invoices.
- Reduced turnaround time for approving vouchers through efficient prioritization of workload based on deadlines and urgency levels.
- Streamlined the payment process for accurate and timely disbursements to vendors and clients.
- Provided exceptional customer service by addressing vendor concerns promptly and professionally during the voucher review process.
- Maintained detailed records of all voucher examinations, providing accurate and timely data for reporting purposes to management and other stakeholders.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Facilitated communication between departments on issues related to vouchers, fostering better interdepartmental collaboration.
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Reviewed qualifying information from contractors to determine status of application criteria.
- Examined submitted vouchers according to government regulation and policy.
- Maintained confidentiality of sensitive information while examining vouchers, protecting both client and company interests.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Matched purchase orders with invoices and recorded necessary information.
Education
Associate of Arts - Business Administration And Management
Fulton-Montgomery Community College
Johnstown, NY06.1968
Skills
- Payment Processing
- Client Interviews
- Professional Risk Manager (PRM)
- Payroll familiarity
- Financial Analysis Software
- Client Invoicing
- Error Detection
Timeline
Tax Preparer
H&r Block
01.2021 - 03.2022
Sales Clerk
Smoke Time Sam's
11.2005 - 03.2018
Chief Environmental Management Service
Dept. Of Veteran Affairs
07.1997 - 07.1999
Chief Environmental Management Service
Department Of Veterans Affairs
11.1980 - 07.1997
Assistant Manager
Department Of Veterans Affairs
12.1979 - 11.1980
Laundry Manager
Department Of Veterans Affairs
01.1977 - 12.1979
Voucher Examiner
Dept. Of Veteran Affairs
05.1970 - 01.1977
Associate of Arts - Business Administration And Management
Fulton-Montgomery Community College